My wife and I stayed here from October 1st to 4th and the service was amazing right from the start. We had rented a car in Siena, and it was a nice drive from town. Elena at the front desk was very pleasant and helpful including travel suggestions. The property is beautiful, and we sat in the outdoor bar area near the pool for drinks and snacks, in the early afternoon with a great view of the countryside. We did have dinner there the first night and it was perfect and reasonably priced. We had a hiccup with our room’s safe deposit box and the maintenance man came and fixed it within minutes and noticed a light bulb flickering in a lamp and came back right away and replaced it without any request (very nice!). Breakfasts were great with lots of selection (eggs, bacon, fruits, juices, cereals and treats). The day we had to leave, there was a bike rally in town and the Taxi company told us they would not take any advanced booking for a pickup from Enterprise rentals to get us to the train station (we had prebought train tickets for 8:00am to head to Sorento). They also suggested they may not even be able to pick us up if we got there the next morning and called then, because “there may be too many bicycles or the roads may be closed”. Roxana at the front desk tried calling them a couple times for us, in efforts to get the taxi company to arrange a pickup, to no avail (good thing I'm not writing a review about the taxi company and staff!!!!) Anyway...Roxana went out of her way to help ensure we had a ride from the car rental drop off location to the train, which meant we could sleep the night before. She was a huge help and we have nothing but great stuff about her and the staff at this castle.
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