ダブルツリー バイ ヒルトン アッシュビル - ビルトモア(DoubleTree by Hilton Biltmore Hotel-Asheville)

還不錯，位置非常好，床品也很舒服

The staff was just so nice!! Even sending a few extra cookies home for the kiddos. Thank you for such a wonderful experience!

My initial night stay was fine. It was clean and had everything I needed, it was the following day where I discovered some unacceptable issues. It started with wanting to put my suit in the small "closet" with a foldable mirror door. The door opened fine but then would not close properly. This was followed by taking a shower and then discovering that the provided blow dryer did not work at all. (I tried multiple outlets) I then tried to call guest services several times to ask for a replacement blow dryer and kept receiving the busy signal. None of these are that bad in and of themselves but everything happening within an hour or two of itself was irritating. If you just need a place to sleep it'll do fine. If you expect to be taken care, that's another question.

The mattress in our room was old, uncomfortable, and should be replaced due to age. The sofa in our suite is worn out. The cushions were pushed down into the frame and we could not sit in the sofa.

We stayed here bc of the location and also bc I love doubletree hotels. This one didn’t live up to the doubletree standard for me. It needs some serious updating on the inside. The walls are paper thin. The biggest issue I had was upon check in I was basically treated like I was doing a self checkout at Walmart. There was zero customer service. The woman checking out before me was given lots of smiles and her cookies. I knew about the cookies bc I’ve stayed at several doubletree hotels. However I actually ended up having to go back and ask for them. I’m guessing - just a guess- that I was being judged based on my appearance - so I was given no respect. I would suggest better customer service training options being offered to your staff in the future. However, I definitely would not stay here again. The room was extremely small, bed was extremely hard, definitely not pillow top. Bathroom was tiny. The pool was freezing and the hot tub was apparently out of order. My room keys would only work I. The pool door and my digital key would only work on my room door . Overall just not the experience I was looking for especially not for New Year’s Eve night.

The breakfast was terrible and overpriced - food was cold and un-edible. Wait staff was very good and gave us a credit. Went to Starbucks to get something to eat. The staff, room and location was great.

excellent customer service from the time we checked in. the front desk provided complimentary warm chocolate chip cookies.

If you are visiting Biltmore - This is the place to stay. Near everything you want to do. The front desk staff is excellent, friendly and knowledgeable of the area. Would book this hotel anytime in the Asheville area.

Such a great experience checking in. Room spacious and clean. Very convenient for shopping and eating. Will definitely be returning.