We arrived at hotel to find that our room did not have beds. I requested a room with beds, since I am unable to sleep on floor due to my illness of Ménière’s disease. I literally requested a room with beds. Unfortunately they said they were fully booked and could not make changes. We had a big family reunion and my cousin was kind enough to offer his room to us. Also, during checkout they gave us a bill with room charges, karaoke and drink fees. We thought that the room was already charged and that we only had to pay for drinks and karaoke. Eventually, it was settled after 30 minutes. They need to be more organized.