Kandia's Castle Hotel Resort & Thalasso

Closed. They are closed. I booked in December 2022. I paid in January 2023. We knew nothing about the closure until we turned up on their door step 6.6.23 to be turned away! They claim to have sent me an email but that is not returning money is it? Nor in this case effective communication. They have 704 Euros of our money which we will apparently get back but are going through the process now. We are the ones contacting our bank, waiting for emails, stressing on our holiday, and having to do all the work though; how rude is that. We haven't got to enjoy what we planned and are left distressed and let down on what should be a happy time. Credit to Eleah she is very nice and at least gave me a follow up phone call after booking us into a lesser resort ( one we would ever freely choose ).But my measure is quite simple. There is a hungry, uncared for, unfed, orange cat crying at the front door of Kandia Castle Resort Nafplio Greece (Leonardo Hotels) looking for food. If you can not do a simple thing like care for a cat which is clearly a regular, then how can you be trusted to care for customers.

We booked a room through their reservations department and now I was informed by a newspaper article (protothema) that the hotel was sold and that I lost my money. The new owners Leonardo hotel do not accept our reservation & do not accept to change it for next year. Scam! Stay away!!

We prepaid and lost our reservation. I found out that there are many people in this condition. The Owner sold the hotel and disappeared and the Owner Leonardo group, nyx hotels fattal group claims to have no idea and does not accept the reservations. They will change name and continue the scam. Stay away!!

THIEVES AND SCAMMERS. THEY TOOK THE MONEY FOR THE RESERVATION I MADE, THE HOTEL WAS SOLD AND THE NEW MANAGEMENT DOESN'T ACCEPT MY RESERVATION. I LOST MY VACATION MONEY. STAY AWAY!! ΚΛΕΦΤΕΣ ΑΠΑΤΕΩΝΕΣ !!

Don’t waste your money you’ll never get it back. This place claims to be under new ownership and won’t honor reservations that you needed to make months ago nor will they refund any of your money. I’m currently out €3500 I have an email that says they will be closed for the rest of 2023 as proof I took a screenshot of the email they sent me as my picture

This resort accepted our payment a couple of months ago. The new owner, Leonardo Hotels, are not honouring bookings and payments made under the previous owner. They claim not to know the previous owner but do have all his administration, including details of booking made. It seems very strange that they do not know who the previous owner was but do have his administration/bookings. Avoid the Leonardo Hotel group!

The hotel architecture is simulating a castle. It was built with generosity in spaces. The rooms are spacious nice and very clean. The pool is a bit old fashioned but huge , very clean and definitely ideal for kids Service needs a lot of work!! The food is not according to price and standards of the rest of the hotel. You do not eat in the hotel! The amenities in the bathroom not according to hotel price. The beach is nice and just one step away. Overall it is a nice experience for a family.

The hotel has a fantastic swimming pool, large like a lagoon , however the pool bar that is located in the center of the pool is not fantastic , the opposite , very poor service not suitable for a 5 star hotel , not even for 3 star hotel. One day we asked to order in the pool bar and take the coffee to a table near the pool, the cashier told us to go where we want and they will come to us to take order , but they never came for an order …. There are places near the pool that waiters do not pass through , they do not care if somebody waits to give an order or other …. Another day some liquid (juice or coffee was fallen in the floor near the pool bar and a couple of times few customers asked the pool bar service to clean it , as it was very slippery and juicy , they said they will do it and other excuses but they never clean it …. They just left it there to dry from the hot weather ….. Hope the management does something to Change this , as hotel customers deserve a better service especially from the pool bar where we spend most of our quality Horus in our day

A highly positive experience! Nice, clean and spacious room with a great view to the pool. Kind and helpful staff. Rich variety of breakfast buffet with quick refill. Pool area is peaceful and near to the beach! I strongly recommend this place!