トゥウェルブ ダウンタウン オートグラフ コレクション(Twelve Downtown, Autograph Collection)

Nice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap. The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby. All in all, it was a very pleasant stay.

This my 6th time here, and will be back!

Great hotel

The photos didn’t represent what we had as a room. The photos make the hotel feel warm and inviting yet the unpainted raw concrete walls and ceilings made it feel the opposite. The king bed had a dip in the center that my wife and I kept rolling into. Neither one of us got any sleep and the pillows were too firm and full in size for either of us. We were glad it was only 1 night. Staff was great. Easy valet service ( no self parking available).

The room was phenomenal!! Plenty of space amazing view. Just wish tgry had an indoor pool

Property is in a well located area, needs to be a bit of a face lift, wall looked retouched, and pull out sofa beds broken, need to invest on new furniture if they are considering have multiple people stay. Also the lobby felt like a sweatshop, need to cool it down especially during summer, felt like I walked into a sauna after a workout. Overall it was decent, food was ok.

Property was very nice but the parking was confusing and they only have valet which is $40 a night

The staff could not have been more accommodating and sweet

Unfortunately not a good stay, due to these issues: - the bedsheet in closet for sofa bed had blood stains on it ( Incan share a picture) - inspire of numerous calls from room to guest services and from personal phone to hotel (total of atleast 10-12 calls over a course of our stay ), none of our calls were picked up. I needed to go down to reception desk from my room on 12th floor to get new sheets and blankets for the sofa bed). An ******* agent even tried to call hotel with the above issue and their call was not answered either. - Our room was not made either of the 2 days of our stay - inspite of explicitly requesting it the 2nd day because our kitchen trash was full and we were almost out of toilet paper. We discussed these issues with manager and they tried to make things right at the checkout to the extent possible (partial credit and head of housekeeping noted down our issues) , however we remain deeply disappointed with this experience (we were traveling with family from outside the country and wanted the best experience for them with the autograph collection hotel, but instead we witnessed lack of the most basic hotel services).