ソネスタ セレクト デトロイト オーバーン ヒルズ(Sonesta Select Detroit Auburn Hills)

The hair dryer didn't work The sliding patio door the weather stripping was not attached real noisy from highway door handle the screws are loose in the door handle was falling off

I tried to change rooms at check in to upgrade was told he could not do anything . Even though the property was half empty. Also last time I stayed there some one stole my door dash off the table in the lobby while I was speaking with the front desk. The same guy working 2nd shift both incident. He will not make any extra effort for customer service. The first shift mgr is out standing. And so is the lady. Incident was 03-02-24 around 4 pm. I was going to stay a second night but was told he could not assure me the balcony room , so I checked out and left the property. I use to love this property. I called customer service and they stated there were no circumstances why I could not upgrade .

Rowdy group in pool area. We left and didn’t stay the night. We checked out about 2 hours after we checked in and I’m still waiting on my credit.

The rooms were clean. The rooms were not serviced at all while we were there for the week. The beds were nice and comfortable. The exercise room is in a bit of a shambles. There are several dumbells missing from the weight tree so you can't do a workout with the weights. I thought the hotel had a hot tub in the past but didn't see it in the pool area any more.

Awesome place to stay. Was surprised that I pre-paid for my stay and then was billed an extra $5/night for parking out of the “incidentals” deposit. Guys, you have a private parking lot on your property, perhaps just build that into the nightly price instead of trying to pull a fast one in the “incidentals”. Just a shady business practice by a great place to stay.

The staff are super nice and very on point. They went out of their way for our golden retrievers. They even gave us information on the closest vet and emergency vets. My girls felt at home and we had a good nights rest for a company party next door. I let ally liked the inner area and the rooms with the sliding glass doors that open to it. Very nice. Breakfast was good and the coffee was on point. The lady in the office is awesome.

I only stayed for 1 night. Easy check in and check out. Front desk was very polite and helpful. Great stay

Checked in and went up to the room which was dirty. There is no bar or restaurant. They sell a small selction of beer and wine and that counts as the bar.

The pool was extremely cold, and the clientele at this location or noisy, sloppy, burping in hallways, allowing children to roam and run in the hallways, cigarette smoke was apparent, we felt rather unsafe most of the time.