Arrived at this property in the early evening to check-in, however the reception desk was shut. There was a sign with a phone number but my calls went unanswered. Without anyone there to facilitate the check-in, I left and found alternative accommodation. Someone from the hotel phoned later that night to ask if I'd be checking in. I explained the issue I had and they agreed a refund should be provided, however it's now almost two months later and I still don't have a refund. After initially seeming willing to resolve the situation, the hotel is now refusing to answer my emails, which is, in effect, theft of funds paid for a service not provided. Would not recommend!
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