オークランド シティ ホテルに泊まった方の口コミ・宿泊体験

ホテルからの返信: Thank you for review, yes we provide multiple language included Japanese!

ホテルからの返信: Thank you so much for your lovely review! We're sorry to hear about your flight cancellation, but we're so glad we could welcome you warmly when you arrived. It's wonderful that you enjoyed the spacious room and found it great value. We'd be absolutely delighted to have you stay with us again - hopefully with smoother travel next time!

ホテルからの返信: ご丁寧なレビューをいただき、ありがとうございます！Victorが素晴らしいサービスを提供できたことを大変嬉しく思います。お客様の温かいお言葉はVictorにも必ずお伝えいたします。簡易キッチン付きの広々としたお部屋にご満足いただき、ハウスキーピングスタッフの対応もプロフェッショナルだと感じていただけたとのこと、大変嬉しく思います。客室清掃が遅れたこと、心よりお詫び申し上げます。館内のコミュニケーション改善の必要性について、ご指摘の通り、フロントデスクとハウスキーピングチームの連携強化に取り組んでおります。当ホテルをご利用いただき、貴重なご意見をいただき、誠にありがとうございます。皆様へのサービス向上に役立てさせていただきます。

ホテルからの返信: Thank you for staying with us! We're so glad the location worked well for you and that our café and front desk teams took good care of you. We really appreciate your feedback and hope to see you again next time you're in Auckland!

ホテルからの返信: What a lovely surprise to exceed your expectations! We're thrilled that after nearly a month in Auckland, you chose to end your New Zealand adventure with us.Thank you for highlighting our clean facilities and well-equipped kitchen - it sounds like everything worked perfectly for your needs. We're also grateful for the parking tip you shared for other travelers!It means so much that you trusted us despite some concerns, and we're delighted we could make your final night in Auckland a comfortable one.Safe travels, and thank you for staying with us!

ホテルからの返信: Thank you so much for your kind words and heartfelt message. We're delighted to hear that Alicia was able to assist you promptly in recovering your daughter’s belongings. Your appreciation truly means a lot to our team.We will be sure to pass along your warm wishes to Alicia — she will be so touched by your thoughtful note. Wishing you and your family all the best, and we hope to welcome you back again in the future!

ホテルからの返信: Thank you for your review! We're glad you found our facilities clean and well-equipped, especially the kitchen with all the self-catering amenities. It's wonderful that you appreciated the convenient location for exploring both the city center and waterfront.

ホテルからの返信: Thank you for choosing us for your second stay! We're so pleased that our location and food continue to meet your expectations, and that our team provided the friendly, helpful service you deserve.It means so much to have loyal guests like you, and we look forward to welcoming you back for your next visit!

ホテルからの返信: We really appreciate your wonderful feedback! It's fantastic that you loved our generous breakfast, enjoyed the roomy lobby with its movie projector, and that our helpful staff could provide a converter plug to keep your computer running. These thoughtful touches are what we strive for, and we'd love to have you stay again!