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Hotel has good locations near the airport , quite clean and rooms are well equipped. The staff manning the reception counter on the 15th June @ 8PM was very helpful & very courtious....although the reception staff manning rge counter on the 16th June ( 9 AM ) - a middle eastern woman was not so friendly & less attentive to our enquiries or requests. However, They refused to give refund for booking cancellation on the 31st May 2025 due to circumstances beyond our control ( being held up at the Airport Immigration & unable to check in as per bookings). This is despite we repeated the bookings with the same Hotel Group ( VR Hotel Auckland Central - Hobson Street) on the 14th June & again at the Airport Gsteway Hotel on the 15th June... Thank you.

pillows were all stained and didn't look like linen was clean, bed linen looked ok. some towels also stained and dirty looking. bathroom door not painted exposed wood and walls cracked, window moldy. very noisy housekeeping yelling to each other down hallway and banging doors.

L’hôtel est très bien situé par rapport à l’aéroport d’Auckland et le service de navette est bien organisé. Cependant, la propreté laisse à désirer (drap et serviette), et la porte se ferme uniquement au moyen d’un loquet avec chaîne. L’hôtel est assez vétuste.

Overall, my stay at the hotel was excellent. The rooms were clean and comfortable, the amenities were top-notch, and the location was very convenient. Housekeeping and restaurant staff were courteous and efficient. However, the only downside was the front desk staff — while they were professional and helpful, they rarely smiled or made an effort to be welcoming. A warmer attitude at the reception would definitely enhance the overall guest experience.