ホリデイ イン オーロラ ノース - ネイパービィル IHG ホテル(Holiday Inn Aurora North- Naperville)

Great reliable clean

The water would get cold quickly,the shower head didn’t have enough pressure. Other than that it was okay.

Was a nice clean hotel thats right off the major roadway and near more food places than u can eat at in a weekend.

My sisters and I stayed while we were in town visiting relatives. Everything was perfect! Thank you so much!!

When I travel, I tend not to sleep well. However, I found the bed and pillows of excellent quality, and I slept soundly.

The manager and I had a disagreement about the deposit. I was very rude and he got snappy as well. We worked everything out apologized to each other for being rude and had a good laugh about it. I wasn’t able to try the breakfast but I heard others saying it was good.

I really like staying there and have for many years now when visiting family. I am hoping soon the restaurant re-opens and the bar. The general manager was very easy to talk to and most apologetic with when trying to sort out issues with one staff member who was not at all helpful. I dont expect that to happen again.. I am glad that was resolved. Jackie who is one of the managers who deals with conferences/kitchen/breakfast was wonderful as always and the kitchen makes a great breakfast. Thank you Nick for serving us well at breakfast time. All in all a great stay and hope to return soon.

Met the General manager and he was lovely, the place is so nice. Will be back soon.

The shower head wasn’t working properly so it was leaking all over the bathroom floor, the headboard was disgusting( my hair stuck to it, after showering) told the front desk and they said they would have someone come in and clean it wasn’t cleaned. When I spoke to the front desk she said the staff member didn’t know which side it happened, the entire headboard was disgusting. I showed her pictures of the headboard, she stated she could give me points if I was a reward member but due to it being third party booking I needed to speak with ******* for getting my money back, I don’t want my money back just discounted, it definitely wasn’t what I thought I was paying for two nights. The place looked run down and it was sad I always thought the holiday Inn was better than what I saw. The plastic dark out blinds were ripped , there was a bolt covering missing from the toilet seat, grant it’s little things but not what was represented in how great this hotel is and why I should stay there. It needs some help.