Unfortunately, this was the worst Four Seasons experience I’ve had. I have stayed at Four Seasons hotels all over the world, and have always held them at such a high regard. I am very disappointed with the experience I had at this location in Austin. It wasn’t the 5 star experience I was expecting, and unfortunately I will be leaving early to move to another hotel for the remainder of my trip. Countless things were not aligned with the typical standard of the Four Seasons brand. From the size of the rooms being very small, to many of the staff not being very friendly. I booked a room that was advertised with a bath, and to my dismay I showed up and there was no bath. The room/bathroom that I did get was very small and very dated. When showering, the drain was clogged. Water filled the entire bottom of the shower. The cotton pads in the bathroom in plastic were also half open, it seems like housekeeping was not very diligent. There was no personalized note and chocolate in the room as there has been every single time I visited a four seasons, they brought that later that evening having forgotten. I got a $600 facial, that was advertised as 80 minutes but only actually lasted 65/70 minutes. I got food from room service twice that was very subpar, they got the order wrong once and neither times did I finish the food. I truly never write reviews, but I felt I needed to for this stay as it was incredibly disappointing and it has irreversibly tainted my impression of the four seasons brand. For a hotel booking of $10,000 for the week, I am deeply disappointed and feel this hotel should not be charging so much, and should not be presenting itself as part of the Four Seasons brand. If you are looking for a luxury hotel experience in Austin, try the Commodore Perry estate. It is slightly cheaper than this Four Seasons and 10x more luxury, more modern, and better service.
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