ザ ウェスティン オースティン ダウンタウン(The Westin Austin Downtown)

Must improve service

あまり精彩を欠いた滞在だったので、私は普段コメントするタイプではない。私が慣れている清潔さのレベルを感じませんでした。シーツには汚れがあり、マットレスはひどい状態でした。シャワーは清潔感がありませんでした。トイレットペーパーの品質が悪かった。私たちはずっとトイレに問題があり、プランジャーを入手するのに永遠に時間がかかりました。 3回電話して何時間も待たされました。ウェスティンにしては安く感じました。 3泊しかいなかったので、悪臭を放つことはありませんでした。でも、それほど素晴らしいものではありませんでした、残念ながらウェスティン。

A wonderful hotel with all the amenities! We enjoyed the bar in the lobby immensely. The Azua Bar at the rooftop was lovely too. Rooms were clean, spacious, and comfortable. Great location!!

New Year’s Eve Weekend. Absolutely loved the hotel beautiful. Everyone super attentive and helpful. I would definitely stay here again. The only thing that was disappointing was the fact that we were hotel guests and could not attend the New Year’s Eve Party Rooftop. Apparently tickets to the event were sold on website and social media? However this hotel is not cheap and the fact that we were told the event rooftop had been sold out was unacceptable to me as we were staying there. Events such as these should guarantee hotel guests to attend, make us primary and those that are not staying there, charge them if you want to attend these type of events at your establishment I was very disappointed in this as this was the main focus of our trip

Excellent stay! Everything was very nice and we enjoyed our stay. Perfect walking distance to many great spots. Only complaint is the valet parking, sometimes it takes 20 minutes to get your car. Would stay again.

We had a wonderful stay at the Westin Austin Downtown. Our room was comfortable and clean. There were great dining options and the rooftop bar was amazing with beautiful views!

when we arrived the service was exceptional and we were assigned a room, but as we walked into our room we were instantly overwhelmed with a horrible smell. i went to the host and she assigned me a second room, which was perfect until i attempted to turn the power onto the television which did not work. i called the service desk from my personal phone sine the hotel phone didn't work(later learned by the maintenance man that the hand held dive needed to be replaced). lastly the shower floor had a large 4in x 1in gash with rust just waiting for someone to slide their foot across, i was told that it was on the schedule to be repaired soon.per the maintenance man.

Best check in I've had at a hotel, seamlessly smooth. Very quiet, even being next to the elevator.

The Westin is in a great location...close to the Austin Convention Center and a block away from 6th Streeet. Tons of restaurants and night life nearby. The staff were friendly and helpful. My room was clean and met my expectations relative to the Westin brand.