スコティッシュ インズ オースティン ダウンタウン(Scottish Inns Austin Downtown)

Nice area and the staff is very nice. The new renovations are very nice

Do not bother…the pillows, sheets and towels were all yellow and disgusting. The pics online make it appear somewhat cute and renovated but don’t be fooled. We asked if we could cancel and get a refund on the last day and they said no so we ended up paying for 2 hotels in Austin for 3 nights because I just couldn’t stay there. And this is the first negative review I’ve ever left but if I can help someone else avoid this hellhole then good.

I found lots of baby roaches in the bathroom. Our sink did not drain properly causing water to flood in seconds of the water running. The bathtub floor had a lot of cracks and the shower curtain rod was halfway broken off so the curtain wouldn’t stay closed, causing water to spil onto floor. The sheets and blankets had plenty of little burn marks and gashes on them. The walls had plenty of shoddily patched up spots where someone had obviously done some sort of damage. Very run down place, just barely worth the low price we paid. If we had known the conditions of the room we would’ve probably stayed elsewhere.

No one was at the front desk upon my arrival. I waited 15 minutes for someone to open the door. The renovated room was unprofessionally done with holes on the wall and an unfinished bathroom. The bed squeaked like it belonged to the 1970s. And I felt very unsafe as if I was going to become missing. Just terrible! Don't let the pictures fool you.

The place was dirty and with roaches. There are some more in the shower

The absolute best place to stay in Austin. The hospitality and service is unmatched. Friendliest and safest location I’ve ever been to. I was very taken back at first by the hospitality but then realized how genuine and honest they are. Rooms are big, clean, and comfortable. Whenever I’m in Austin, this is where I stay. There’s no other better bang for the buck.

Everyone at the front desk was super helpful and kind. The room was well cleaned and room service = exceptional. The staff is very accommodating and did their best to make sure my stay went smoothly. I made a booking error and was struggling with using my points and they found a solution for me quickly. Kevin and Sunita were true stars!

Realmente fue terrible, toda la noche gente gritando en el pasillo, personas peleando, tocando la puerta de mi habitación, les recomiendo no contratar este hotel de mala muerte.