Golden Tulip Sao Joao Da Madeira Hotel

Golden Tulip overrated, overpriced, lack of sense on to attribute a suitable room, water tap not works

Instalações precisam de levar algumas melhorias . Muito bem localizado, atendimento muito bom e super agradáveis

房間還行，城鎮比較小，離鎮中心很近，走過去找餐廳，還見到了一家中國人開的友誼商場。物價在歐洲算是比較低，感覺也安全。

We stayed for two nights and we were really disappointed by the cleanliness and the hotel staff. I tried to reach out by email with the following points to the hotel directly as well as to the corporate office of Golden Tulip. But emails remained without answer. Therefore I post my experience here. Hotel staff is untrained, never greets and has pretty much no idea of hotel business, one guy was working in a t-shirt. The air condition was not working when we arrived (can happen). Two person of our group were trapped in an elevator. There was a fire alarm at around 10.30pm without any further information. The back of the bed and the bed frame were full of scraches, also in the restaurant (artificial leather wall). There were traces inside the toilet of the previous guests. The toilet brush was an absolut nightmare. Inside the kettle (I used for my baby) were little animals (silverfishes). Why would a 4star hotel use paper cups in in the bathroom and for the coffee in the rooms? The curtains had holes. All chairs and the sofa were full of stains. The shower head holder was broken. Breakfast buffet was just not on the level of a 4 star and presented without any care. I hope to inform other guets before the experience the same.

Sadly this is a hotel which has never hit its potential. In an area that is desperately in need of a decent hotel, this had all the potential. Sadly, one owner after another (it has changed names a few times since it opened about 10 years ago) have conspired to turn something with true potential, into an absolute mess. The last time I stayed here, the sheets were threadbare, and the towels were full of holes. You should not accept that from a 2 start hotel, never mind a 4 star establishment. The staff were equally disinterested. When I complained about the sheets and the towels I received the standard response "we will advise housekeeping", but said in such a way that indicated that this would have been a regular complaint from guests. At one stage, I asked to see the manager, and was advised that there "no-one from Management is available". I suppose that says all you need to know. Will wait for a further change of ownership before stepping inside this Hotel again.

One night stopover for us, staff very accommodating allowing us to drop off luggage before check in time.Very clean and good value for what we paid. Only small gripe was at breakfast the only hot items were scrambled eggs and bacon which were not replenished often enough.

Da primeira vez que cá estive fiquei três dias sem eletricidade...em pleno verão Agora marcaram me de novo para este hotel Começando pelo restaurante...pedi uma omelete...não teem.... O quarto mantém como da primeira vez um odor horrível que aliás se sente em todo o hotel...talvez das carpetes ou condutas...muito muito desagradável. Ia ficar 3 noites....fico uma e mudo de hotel Lamentável como se mantém aberto

Service en général lent surtout au restaurant manque flagrant d’entretient négligé chambre propre personnel pas motivé. Safe hors d’usage ou batterie vide . Nous étions 14 pour manger et les plats sont arrivés au compte goutte. Repas très intime car la lumière manque etc……

Os quartos tem falta de manutenção em especial os colchões das camas onde se sentem as molas o que provoca uma noite pouco tranquila. O pequeno almoço é regular, mas mais uma vez o mobiliário está bastante degradado e as paredes descuidadas. Em resumo se quer ter uma noite descansada é melhor procurar outra opção.