ルイ リゾート アンド スパ(Lewi Resort and Spa)

While I was there, there was a wedding under our window. It felt like we were inside the wedding. They didn't even bother to inform us... the room is cramped and almost windowless. There was no ventilation window in the bathroom. The food was cold, there was no dinner at the hotel because there was a wedding..

Honestly speaking I didn't expect this from such an amazing resort,the Customer service were terrible and some of staff at the hotel were rude and unhelpfulI would not recommend Lewi Hotel Hawassa to anyone.provides subpar service It is a scamming resort that is taking your money using pos machine, then you start to beg for your own money for refund.

We stayed 12 years ago and it nothing has been updated. A little disappointed. The staff was great. The bungalow, even though listed as having a king pullout sofa and a king bed, only had a king bed and 2 chairs. We had to pay $30 dollars extra to get another bed in the room.

I have been to Lewi resort for the second time what can I say "heaven on earth" u can watch the beautiful sun set in the evening time and u can enjoy boat driving in the day time. The staffs are very courteous and the room is equipped with full amenity. All in all it is wonderfull, can't wait to come back

Stayed for 2 nights, shower water was cold ask the staff said they will fix it, second day cold water still.

Decent rooms but lacking in amenities - no hot water, no coffee in rooms (but coffee pots). Didn't receive our airport transfer coming from airport. Friendly staff made up for it in some ways, but we were disappointed overall in the quality of the rooms and service.

Great location on Lake Hawassa. We had a lake view room which was very nice and spacious. Rooms cleaned every day. There was lots of choice for Breakfast and lunch & evening menu had a mix of European and local which was tasty. They habe plenty of stsff who are very attentive to your needs. They have a city tour and a boat tour which is included in the hotel price. The only downside was they messed us about all day and had us waiting 6 hrs for the city tour - kept saying it was coming or on its way. or that it was herefor us, and when we went for it twice, it had gone. That was the only disappointing thing. I'd expect the reception staff to be more honest to there paying guests.

I was excited about going to a hotel with pool but when I arrived the swimming area was not available because of renovation. The room looked better on photos than in real life, the wait time for a menu in the restaurant is 30 minutes and the same to enter the spa there was pre-booked. My expectations was very high before I arrived but Lewi didn't live up to them. Alot of promises in the hotel description was not kept and there were no refund in price or any extra service to make up for the lack. Beautiful veiw and nice little boat trip (when we finally could go just before checkout)

Distance to the lake, friendly staff, and cleanliness