ヴィラ オルミ フィレンツェに泊まった方の口コミ・宿泊体験

ホテルからの返信: お客様へ、この度は当ホテルにご宿泊いただき、また貴重なご意見をお寄せいただき誠にありがとうございます。ご滞在のあらゆる面においてご満足いただけたとのこと、大変嬉しく思います。立地とシャトルサービスに関する率直なご意見をいただき、感謝申し上げます。当ホテルは静かで美しいオアシスのような場所に位置していますが、歴史的な街の中心部に近い場所をご希望されるお客様には、やや不便な場合があることを承知しております。ホテルの立地と冬季のシャトルバスサービスに関するご意見は真摯に受け止め、地域の交通手段や旅行に関する推奨事項など、お客様への情報提供を継続的に見直してまいります。今後、お客様とお嬢様に、より快適なご滞在をお楽しみいただけるよう、再び当ホテルにお越しいただける機会を心よりお待ちしております。敬具　ローラ・スクアルシオッタ - フロントオフィスマネージャー

ホテルからの返信: Dear Guest,Thank you very much for your kind review.We are delighted to hear that you appreciated our property and had a pleasant experience with us. Your positive feedback is greatly appreciated and encourages our team to continue providing excellent service to our guests.We sincerely hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S

ホテルからの返信: Dear Gaonan,Thank you very much for sharing such a detailed and heartfelt review of your stay with us.We are truly delighted to hear that you appreciated the unique atmosphere of our historic villa, the antique furnishings, the carefully preserved interiors, and the peaceful surroundings of our estate. It is wonderful to know that you found the property clean and well maintained despite its historic character.Your kind words about our team mean a great deal to us. We are especially pleased that our staff, were able to assist you upon arrival and make your check-in experience more comfortable. We are also delighted that you enjoyed our restaurant and the quality of our cuisine. Providing a memorable experience that combines the charm of our estate with genuine hospitality is our greatest pleasure.Thank you again for your wonderful feedback and for recognizing the dedication of our team. We sincerely hope to have the pleasure of welcoming you and your family back for another unforgettable stay in the future.Warm regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S

ホテルからの返信: Dear Leiayunli,Thank you very much for your wonderful review and for sharing your appreciation of our property.We are truly delighted to hear that your stay exceeded your expectations and that you enjoyed the historic atmosphere of our estate, the centuries-old artworks, and the elegant surroundings. It is especially rewarding to know that, as a lover of art, you appreciated the paintings and artistic details throughout the property.We are also pleased that you enjoyed the tranquillity of our location, the beauty of our garden, and the refined atmosphere that we strive to preserve. Your kind words about our team’s presentation and professionalism are greatly appreciated and will be shared with all our staff.Thank you once again for your lovely feedback. We hope to have the pleasure of welcoming you back for another memorable experience in the future.Kind regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S

ホテルからの返信: Maomihuayuan様、この度はVilla Olmi Firenzeでのご宿泊に関する詳細なご意見をお寄せいただき、誠にありがとうございます。ご期待に沿えず、ご滞在中にご不快な思いをさせてしまったことを深くお詫び申し上げます。お部屋のレイアウトにつきましては、誤解を招いてしまったことを深くお詫び申し上げます。スイートには最大2台のエキストラベッドを追加できますが、ダブルベッド1台でのご用意はできかねます。お客様のご要望にお応えできず、ご不便をおかけしたことをお詫び申し上げます。朝食につきましては、無料のビュッフェスタイルでご提供しております。また、厳選された温かいお料理は、追加料金にてアラカルトでもご注文いただけます。当初のご説明が不十分でございましたら、重ねてお詫び申し上げます。シャトルサービスにつきましては、誠に申し訳ございませんが、お客様に快適にお過ごしいただけるよう、送迎サービスの充実に努めてまいりますので、どうぞご安心ください。チェックアウト時のご迷惑とサービス料に関する件につきましては、深くお詫び申し上げます。お客様からいただいたご懸念はすべて真摯に受け止めております。これらは、ゲストエクスペリエンスの重要な側面を浮き彫りにしており、早急な対応が必要です。お客様からいただいた詳細なフィードバックは、当社の手順を見直し、お客様にご提供するサービスの質を向上させる貴重な機会となります。どうぞよろしくお願いいたします。ローラ・スクアルチョッタ フロントオフィスマネージャー

ホテルからの返信: Dear Guest,Thank you very much for your wonderful review.We are truly delighted to hear that you enjoyed our estate, the beautiful Tuscan landscape, our gardens, the cleanliness of the property, and the relaxing atmosphere of our swimming pool. Your kind words about our service are especially appreciated and will be shared with our entire team. We look forward to welcoming you back and providing you with another memorable experience in the heart of Tuscany.Kind regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are delighted to hear that you appreciated the friendliness and helpfulness of our staff, as well as the convenience of our spacious parking area. Your kind words are truly appreciated and will be shared with our team.Thank you also for your suggestion regarding our shuttle service. We value your feedback and understand the importance of offering convenient transportation for our guests. Your comment will certainly be taken into consideration as we continue to evaluate ways to improve our services.We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Kind regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S

ホテルからの返信: Dear Andrew,Thank you very much for your kind review. We are delighted to hear that you appreciated our convenient location, just a short distance from Florence's city center, as well as the quality of our service and the friendliness of our staff.It was a pleasure to welcome you, and we hope to have the opportunity to host you again in the future.Kind regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S

ホテルからの返信: Dear Guest,Thank you very much for your kind review.We are delighted to hear that you enjoyed the pleasant atmosphere of our hotel, the cleanliness of your room, and our breakfast. It is always rewarding to know that our guests have had a comfortable and enjoyable stay.We truly appreciate your feedback and look forward to welcoming you back for another pleasant experience in the future.Kind regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S

ホテルからの返信: Dear Xikun,thank you very much for sharing with us your experience at Villa Olmi. We are so glad to know that it has been your greatest journey.We hope to welcome you back soon!Warm regardsLaura Squarciotta - Front Office Manager

ホテルからの返信: Dear Hanan Haim Por,Thank you very much for your wonderful review.We are truly delighted to hear that your experience with us was a great moment. Your enthusiasm and kind words mean a great deal to our entire team and motivate us to continue providing memorable stays for our guests.We sincerely hope to have the pleasure of welcoming you back again in the future.Kind regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S

ホテルからの返信: Dear MichelleWei,Thank you so much for taking the time to share such a detailed and thoughtful review of your stay at Villa Olmi — it is always a pleasure for us!We are delighted to hear that you enjoyed the Deluxe villa and that the spacious bathroom and the quality of the bedding made your stay even more comfortable. Our team works everyday to maintain the gardens and the grounds to the highest standard, so it is wonderful to see your beautiful pictures of our surroundings and our Park.We are also especially touched by your words about the lobby — preserving that sense of culture and history is very important, considering the history of our Historical Villa.We look forward to welcoming you back once again very soon!Laura SquarciottaFront Office Manager

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback with us.We are pleased to hear that you appreciated the peaceful atmosphere of our property and the tranquillity of our surroundings. We understand that our location outside the city center may not be the ideal choice for every traveller, and we appreciate your comments regarding transportation. We are sincerely sorry to learn that your experience with our service and restaurant did not meet your expectations. Your comments regarding the quality, convenience, and value of our dining experience are important to us, and we will share them with the relevant teams as part of our ongoing efforts to improve.Thank you again for your honest feedback. We truly appreciate your observations and hope to have the opportunity to provide a more enjoyable experience should you choose to visit us again in the future.Kind regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S

ホテルからの返信: Dear Guest,Thank you for taking the time to share your experience with us.We are pleased to hear that you enjoyed the peaceful resort-style atmosphere of our villa and appreciated the tasteful design of our rooms. It is also nice to know that you found our breakfast enjoyable. Our hotel is situated in a tranquil setting just outside the city, offering a relaxing escape while remaining within easy reach of Florence by car or public transport.Thank you as well for your observations about our bathroom facilities. Guest feedback is invaluable, and your comments will be taken into consideration as we continue to improve our property.We sincerely appreciate your review and hope to have the pleasure of welcoming you back for another stay in the future.Kind regards,Laura SquarciottaFront Office ManagerVilla Olmi Firenze****S