ホテル テルマ エコ(Therma Eco - Mineral Pool & Spa)

I booked a villa with two bathrooms and a living room, instead I received an apar**ent with 3 bedrooms and a bathroom. When I asked for compensation, they told me that all they can do is give us the evening meal. I accepted so as not to spoil my vacation and that of the others. However, they wanted to charge me an evening meal! I got a mediocre apar**ent with a children's theme and only one bathroom. A mess of an apar**ent compared to the villa we had booked. I asked the receptionist why they listed the villa if they can't give it away, she answered that this is their marketing. In translation, take the villa because we're fooling you with an apar**ent and if you don't comment, we'll take even more money from you. Apar**ent: old and rickety furniture, drawn curtains, non-functioning safe, no place for towels considering that there were 7 people, beds like at 3 stars, no iron (but they still have 5 stars), no soap dispenser at shower, the hairdryer made noises like a broken Boeing, the bathroom battery was old and full of limestone, cleaning every 2 days, 1 bathroom for 7 people, only one row of pillows on some beds, you couldn't choose between a hard pillow and a soft pillow . The food, breakfast and dinner: mediocre, a 5-star hotel had canteen food and packaged sweets (biscuits, check and pastries, all were packaged). The staff is not very kind, they want to try but they still need training, especially the lifeguard at the spa, he is very stiff and nervous all the time. Spa: cold water in the large pool, few sunbeds for how big the hotel is. In the dry sauna, the door does not close well, plus the lifeguard will argue with you if you pour water on the coals. The wet sauna is a little warm, it does not have the temperature of a sauna. The bar on the 4th floor: it doesn't have many drinks, it only has a few, isn't it? 5 star hotel. Conclusion: it is a 3 and a bit hotel, it has nothing to look for in 5 stars.

I recently booked a stay at this hotel through *******, and I must say it was a disappointing experience. Upon arriving at the hotel the room was not ready and was dirty (even though it was already 3pm). When we asked for towels the "clean" ones that were provided had a ball of hair inside and stains. Later in the evening we were stunned from disgust and horror when we discovered multiple worms in the bathroom in the evening. The worms were alive and crawling on the floor, which would make anyone's stomach turn. The presence of these pests was not only unsanitary but also unacceptable for any accommodation, let alone a hotel that charges for its services. What is more bizarre is the staff declined our request for a refund so it seems for them this situation is normal and acceptable. Cleanliness should be a top priority for any hotel, and it's disheartening that this one fell short in this regard. I strongly advise potential guests to think twice before booking a stay here. Not only did we have to deal with worms in the bathroom, but the hotel's refusal to address the issue adequately (and refund our money) left a sour taste in our mouths. Consider other options in the area to ensure a pleasant and hygienic stay.

First of all really disappointed! 5 stars hotel, overrated! Dog friendly, no way! At arrivals we were notified that we will have to pay extra charge also plus price raise 100% The hotel never informed us in advance even if we communicated in advance via *********** messaging service about the details of heaving dog with us. The "great 5*hotel "doubled the price from 50 euros to 100 euros for 4 nights straight at the arrival in order to enforce customer to not bring pets, this was the manager note! Let's say that I decided to pay in order to not ruin my holiday. Asking where I can bring my dog, the answer was, nowhere! Dog will stay only in the room! This was to much considering that in the hotel yards homeless dogs were everywhere, even on the beach, big ones olso quite dangerous. Please check picture! No one cares about customer safety, but they enforced me keep my dog indoor also to charge for that facility. Second issue, cleaning --poor...my bad has the mattress protection full with allot of different hairs type, I don't want to go in detail... pee stains...disgusting the hotel knowing that I am with 11 month baby they offered the room in that condition, shame on them .That was our cleaned room at arrival. In the bathroom we flooded in the first day, until someone comes to repair the sewage, being full of ****ystuff. They should cleaned before our arrival. Walls full of dents pictures attached, shame that I cannot add more picture. Food was ok but not at the 5 stars standard, I never cut a slice of salami or cheese with the knife from the unfrozen solid roll in 5 star hotel! And should be more to add. The rate will reflect my stay in "5 start" hotel also not pet friendly as they advertise. I will also add this details in other appropriate websites in order to inform about all this poor customer care service in order to avoid any visit there from different customers. Are many more pet friendly location, we not recommend to stay there. Hope my comments will help.

Both of my children had stomach pain and threw up (dont know if it was because of the pool or the food), but there is a photo of the peaches...and my childrens bathing suits were brown after the pool... Plus I was expecting more entertainment for children in a 5 stars hotel...

It's so hard to understand why a place so beautiful like this is managed so bad. Why the cleaning is so bad and the room smells bad and it's full of mold, broken furniture, spider webs, a lot of dust and dirt everywhere, seems to be for ages like that. The breakfast was poor, not many choices and very crowded. The light in the restaurant is going of at 10:00 and the food as well is being taken. Beeing our second time here we only had breakfast because the all inclusive meals are as bad as the breakfast. We have eaten one night, paid 35 euros per person and didn't enjoy what they had. Coming back after 5 years I will say that we are not coming back again if this place will not get a make over. Hard to breathe in the room and in the bathroom was worse because of the mold. Dissapointed in seeing the fields that they have in such a degradation, full of ****s, even the voleyball court. Most of the sunbeds are broken. All of the activitys are starting at fixed times, not one minute later or earlier. Love to see this place more taking care of because it's hard to find a nice place like this.

We are still staying at this hotel and have just had an awful experience trying to get our room cleaned with reception telling us they don’t know when someone will be able to do it. Housekeeping is non existent!! We have a baby crawling and the carpet wasn’t hoovered once, we have wet towels that are starting to smell. We asked the cleaners on the landing, visited reception and called reception but to no avail. Pros: large room. Breakfast is good with plenty of choice. Cons: No housekeeping at all (certainly not our room or our neighbours who complained to us about it) No privacy on balcony. Room overlooking a Horses field. Swimming pool is cold. Overall not a pleasant stay at all and wouldn’t recommend staying here. Certainly not a 5 star in any shape or form.

Definitely not a 5star hotel. It is obvious that much money is invested in this property. It‘s a pity,but it is definitely not maintained properly. Not a proper cleaning of the room was made for our 6-Nights stay. Only the bins were emptied. The bed linen was not changed for the whole stay. The floor in the room and bathroom was not cleaned even a single time, although we put „ Please, make up the room“ label on the door handle. When we arrived we saw two dead cockroaches on the bathroom floor. The balcony was very dirty as well. I guess no one checked if the room was OK before our arriving. The area around the outdoor pool was very dirty. Pool looked very dirty as well. The lack of staff was obvious. The food was terrible to me. And most importantly the kids got sick soon after our arrival, so did many other kids we met there. The snacks in the afternoon served at the pool were at lowest possible quality. The beach area was nice. There were many umbrellas and sunbeds. Animation in the evening was also ok. The bar at the beach closes at 17p.m. It also looks like after war. We wanted our drinks in big cups so that we don’t go there every half an hour but some supervisor yield at the boy in the bar that only small cups are allowed. Actually, the boys at the beach bar and the animators were the only friendly members of the staff. Everyone else was extremely unfriendly. Positive things are the free parking and the nice playground for the kids. Not worth for the money. Our stay was definitely not pleasant but at least the kids did‘t pay much attention and spent relatively good time at the seaside. I tried not to pay attention to all listed problems but my summer vacation was ruined.

The room was dirty at our arrival, in particular the floor was not clean. The sides of the beds were dirty with what looked like old stains from vomit. Overall, all the soft furniture in the hotel is dirty and disgusting. Very bad choice of furniture for a hotel full of children as soft furniture is impossible to clean. The curtains were not thick enough and it was difficult to sleep for the whole family. We were in 41A and we had the "Chris**as lights" above the main entrance of the hotel blinking in our eyes until 23 hrs. Several times I had to call the Reception as at midnight the lights were still on. Instead of apologising, mostly the receptionist was arguing that the lights are switched off automatically at 23 hrs - obviously not, as at midnight they were still on. One night my husband had to even go down to the reception at 3 am to ask them to switch them off again - the lights had been turned on after we had fallen asleep. We stayed 12 days - our sheets were not changed during that period of time. We would expect they would be changed twice, or at least once in 12 days. The cleaning was only done properly by one of the cleaning ladies (to whom we are very thankful and who was the only helpful member of staff in the whole hotel). When we had someone else, almost nothing was done. We had a wasp nest in the roof just above our balcony. The wasps were huge and were flying all day on our balcony, which made it impossible to use or open the windows. We signaled the problem from the very start and according to a member of the hotel staff, the hotel had been aware of this for at least a week. Despite that, nothing was done to remove the wasp nest until our departure. Moreover, the staff at the Reception were lying to us that they will do something. Several days passed, then they suddenly realised that a company needs to come as the problem was serious and of course the company never came and I bet it never will. The food tasted like canteen food and does not correspond to what a 5 star hotel should be providing. There was no description of what we are eating. Fish was called fish and that's all. No details about allergens. The staff in the restaurant were mostly in bad mood. They were not cleaning the tables properly, not to mention the chairs who were dirty with food and drinks from the previous people who sat there. The plates and cutlery were dirty and one had to look for a long time for a more or less clean plate or spoon. All the guests of the hotel were suffering from a stomach bug and people were vomiting everywhere. In our family of four, only I didn't get it. With such low hygiene in the hotel, it was impossible to avoid this. The pools were full of hair and sand. The floors and the walls of the pools were covered with sand and were dirty. Even in the 25m indoor pool, were I was hoping to find something a bit cleaner, people were swimming without swimming caps and with the same swimsuit from the beach. The animation for the kid

No cleaning in the room. The beds are simply not made, there is no water, no towals!,no toilet paper, the floor is dirty! Reception? what a mockery. Nobody understands and I don't speak English. You can ask for anything and it will be not made. You will only hear sorry. I DO NOT RECOMMEND.