Everything is perfect, big room with private bath. Also there is a small kitchen and microwave in room so that we can cook simple food like noodles and heat up the instant food we bought. No need to eat outside. Room is comfort, and the TV is smart TV which we can watch netflix or youtube. We definitely had great time there. Moreover, the location is good, only few steps away from train station and historical street. Highly recommended
I cannot recommend this ryokan enough!! We stayed for two nights end of March/start of April. The staff were so friendly and patient, taking time to explain aspects of the hotel, onsen, and how to wear the traditional clothes. They made the evening meal and breakfast so accessible to foreigners by explaining each element, and a menu in English also helped! The new ladies onsen nextdoor allows you try different onsen locations, and I would really recommend a massage! I lucked out by going over at 3pm and had the onsen to myself! You will leave feeling so relaxed and well taken care of! We luckily had a room with river views which was stunning and a balcony to enjoy a cup of tea from and watch the people below. What an amazing way to unwind from the travel and rushing around the big city. The walks around the town are easy to get to from this hotel, and their shuttle service to and from the station is so helpful, and the drivers are so friendly!! We absolutely loved our stay, and it has rejuvenated us for our onward travel. Thank you so much to all the staff!
高山の山間部にある雪紫は、新穂高温泉まで歩いてすぐ、Road Station - Okuhida Hot Spring Gokamitakaraまで車で 5 分です。 この旅館は、新穂高ロープウェイまで 4.9 km、平湯温泉まで 10.9 km の場所にあります。
温泉などのレクリエーション設備を使い、テラスからの眺めをお楽しみいただけます。
フル ブレックファストを毎日 7:30 ~ 9:00 までお召し上がりいただけます (有料)。
ロビーでの新聞サービス (無料)、荷物保管サービス、エレベーターをお使いいただけます。敷地内にはセルフパーキング (無料) が備わっています。
全部で 14 ある冷房完備の客室には冷蔵庫、薄型テレビなどが備わっており、ゆっくりおくつろぎいただけます。個別の浴槽とシャワーのある専用バスルームには、温泉、バスアメニティ (無料)が備わっています。セーフティボックス、デスクをご利用いただけ、ハウスキーピング サービスは、毎日行われます。
ゲゲスト2023.08.28
I have been thinking if I should write this review but I decided to do so in order to warn others of the experience we had received during our 2 nights stay. This was a very unpleasant experience. We travel very frequently and stayed in many hotels/accommodations around the world including Japan several times in our lives. We know what is basic customer service and we are not the demanding kind of guests. This place is very unlike the typical Japanese hospitality and culture. To be fair, the lady who checked us in on the first day was quite polite, but we felt somewhat strange when the lady who showed us our room spoke to us in a rather unfriendly way. I understand that English may not be their first language but when she was introducing us to the features of the room, she was expressionless and spoke like a unwilling robot. Next was the horror that made us very uncomfortable during our 2 nights stay. The room was very dirty and filthy! There were many spider webs in the corners of the room, windows glass and doors were dusty, had many stain/ and water marks, there was also used tissue in the toilet bowl and even the closet that stored our mattress and pillows had dust and debris. Though our room came with 2 onsens, they were filled with a lot of mold and other ‘stuff’ floating in them. The pillows was also very hard. There the bathroom floors and walls were more mold. Sorry we did not take much photos of what was mentioned as we felt disgusted enough. We did not mention this to the staff as we felt that they did not even have the decency to check on the basics before we checked in. The occupancy was only around 30%. The only saving grace of this place was the food. It was very well prepared and presented. The next day, we requested to have breakfast at 0730 but decided to go down earlier at 0720 as we woke up early and was feeling hungry. When we got to the first floor, I was the first to smile and said Good Morning to the guy grilling fish near the reception. Not a word of pleasantries and started shouting to us, ‘Breakfast not ready, go go go!!’ and gestured to chase us away from the area. We were so shocked and wondered what we have done. Never have we asked or requested for anything or said anything till this far since the first day of check in. Same for the other staff, we did not feel welcomed and was not treated with basic customer service. The only person who was friendly and had some basic manners and courtesy was the more matured lady who served us during breakfast. She was well mannered, polite anx friendly. This place felt a little creepy also. We will definitely not return and will not recommend this place at all to anyone. Definitely not worth the money and experience. Do not be fooled by their photos and website.
ゲゲストExcellent service and very nice and friendly staff that make you feel very welcome!! Definitely recommend and the location has a very peaceful atmosphere! Can’t forget the amazing food!
ゲゲストReally disappointing. We've booked 2 nights in a Japanese style bedroom for a couple and when we arrived the lady told us our bedroom has a problem with the bathroom so they've ”upgraded” us. However instead of a Japanese style room with futons they gave us a western style bedroom with 4 single beds. The room was boring without any Japanese style. We aren't in Japan to sleep in the same bed (and even inconfortable ones in Ouka Guesthouse) than at home. They said we are lucky because we have a big kitchen on our floor of 3 bedrooms. Yes true but we didn't mind as we didn't plan to use it at all. And the second disappointment was that on our floor there were 3 bedrooms and one of them had a big Japanese door so pretty sure it was a Japanese style bedroom. Unoccupied for 2 nights. Anyway. Worst experience we had during our trip in Japan. I would expect more than a simple ”sorry”.