ホテルからの返信: Dear Mr/s. Guest UserWarmest greeting from Ramaya Ubud View by EPS.Thank you for your stayed with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. Please rest assured we have addressed this with the team to ensure we improve on this.Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a great day ahead.Best regards,Ramaya Ubud View by EPS