ホテルからの返信: Dear Mr/Ms.Thank you for choosing to stay at Arsa Shanti Nusa Penida and for taking the time to share your experience with us. We truly appreciate your visit and your feedback.We sincerely apologize for any inconvenience you encountered during your stay. Please rest assured that your comments have been noted, and we are taking the necessary steps to improve our service and facilities.Your satisfaction is very important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,Arsa Shanti Nusa Penida