ホテルからの返信: Heya Valued Guest,Warm greetings from POP! Hotel Kuta Beach, Bali.Thank you for your 8.5 rating and for taking the time to share your experience with us. We are pleased to know that you enjoyed our excellent access to the beach and found the room and basic facilities satisfactory during your stay.We sincerely apologize for the inconvenience caused by the weak shower pressure and the lack of hot water. We understand how important these facilities are for a comfortable stay, and we regret that they did not meet your expectations.Your feedback has been shared with our Engineering team for further inspection and evaluation to help ensure these facilities function properly for our guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Pop! Hotel Kuta Beach and provide you with a more comfortable experience.Have a poppin’ day,Andi DewiMarketing & Brand Manager
ホテルからの返信: Heya Mr/Mrs. Valued Guest Thank you very much for your visit at POP! Hotel Kuta Beach, Bali. We are most concerned that you have left with such an unsatisfied feeling about our property and we sincerely regret that we have failed to meet your expectations. We are deeply sorry for not being able to deliver the service and products as you expected during your stay. Once again, thank you very much for staying in POP! Hotel Kuta Beach, Bali and we sincerely hope to have another opportunity to deliver a better experience to you in the future. Should you have any further concerns, please kindly contact us at POP! Hotel Kuta Beach, Bali. Have a poppin day, Dedy Indra Operation Manager
ホテルからの返信: Dajilao様、この度は当ホテルにご宿泊いただき、誠にありがとうございます。ご宿泊に関するレビューをご投稿いただき、誠にありがとうございます。チェックイン時のご不便とトイレの不具合について、心よりお詫び申し上げます。重ねてお詫び申し上げます。良い一日をお過ごしください。またのお越しを心よりお待ちしております。素晴らしい一日をお過ごしください。Deska Adi オペレーションマネージャー
ホテルからの返信: Dear Mr/Mrs, Valued Guest, Warmest greetings from POP! Hotel Kuta Beach, Bali I would like to thank you for your recent visit to POP! Hotel Kuta Beach, Bali We are most concerned that you have left with such an unsatisfied feeling about our property and we sincerely regret that we have failed to meet your expectations. We are deeply sorry for not being able to deliver the service and products as you expected during your stay. Please rest assured that your valuable survey is taken very seriously, we have noted all your concerns and will follow up accordingly with all of our team for further improvement. We are looking forward to welcoming you back to POP! Hotel Kuta Beach, Bali in the near future. Have a poppin day, Deska Adi Operation Manager
Laozhangya。
ポップルーム
宿泊時期: 2024年6月
一人旅
1件の口コミ
10/10
とても素晴らしい
投稿日: 2024年7月11日
ホテルはまあまあでした。
原文を表示Googleによる翻訳
ホテルからの返信: Heya Laozhangya,Warmest greetings from POP! Hotel Kuta Beach, BaliFirst of all, thank you for choosing POP! Hotel Kuta Beach as a place to stay during your trip in Bali. And we do appreciate that you are willing to take your precious time to provide a rating and review for our hotel.Your positive review is highly appreciated. We will convey this to the entire team as our motivation to be able to provide better service for our guests.Rest assured we will always improve our services and facilities quality so that you will have a pleasant stay for your upcoming stay.We are looking forward to your next visit to have a POPtastic stay with us at POP! Hotel Kuta Beach Bali.Have a poppin' day,Deska ADIOperation Manager