ホテルからの返信: Terima kasih untuk nilai sempurna yang anda berikan, kami akan menyampaikan komentar baik anda kepada tim, dan kami menunggu kedatangan anda kembali di Ibis Balikpapan!Salam,Sigit BUDIARSOGeneral Manager
ゲスト
スタンダード ツインルーム
宿泊時期: 2024年1月
夫婦・カップル
1件の口コミ
3.5/10
投稿日: 2024年2月11日
とても残念です...もうそこには滞在しません、
原文を表示Googleによる翻訳
ホテルからの返信: Dear Mr. Bobby,Thank you for taking the time to tell us about your experience at Ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we'll share this feedback to our team and we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sigit BudiarsoGeneral Manager.
Carmen T.
スタンダードルーム(ダブル)
宿泊時期: 2026年6月
友人同士
7件の口コミ
9.0/10
非常に良い
投稿日: 2026年7月10日
Pool and other amenities is shared with Novotel, it could be accessed via basement. Pool at Novotel was great! Shady in the morning, sunlight blocked by the tall building.
翻訳
Travel with Ash
スタンダードルーム(ダブル)
宿泊時期: 2026年2月
ファミリー
5件の口コミ
10/10
とても素晴らしい
投稿日: 2026年3月21日
Located in the city center, close to everywhere, friendly staff, affordable budget 🌆🏙️💰
翻訳
ホテルからの返信: Dear Travel with Ash,Warm greetings from ibis Balikpapan, and thank you for your outstanding review. We are delighted to hear that you enjoyed our central location, friendly staff, and overall value for your stay.Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering excellent service. We look forward to welcoming you back for another comfortable and enjoyable stay.Warm regards,Anom PurboyantoGeneral Manageribis Balikpapan
Alfian N
スタンダードルーム(ダブル)
宿泊時期: 2026年2月
ファミリー
1件の口コミ
10/10
とても素晴らしい
投稿日: 2026年4月8日
Great hotel with great view at the pool, the price also affordable
翻訳
ホテルからの返信: Dear Mr. Alfian N,Thank you very much for sharing your wonderful feedback following your stay at ibis Balikpapan.We are delighted to know that you enjoyed your experience with us, especially the beautiful pool view and our affordable pricing. Your perfect ratings for amenities, cleanliness, surroundings, and service truly mean a lot to our team.We sincerely appreciate your kind words and support, and we look forward to welcoming you back again soon for another great stay at ibis Balikpapan.Warm regards,Anom PurboyantoGeneral Manager
SHAJI MUHAMMAD
スタンダード ツインルーム
宿泊時期: 2026年2月
夫婦・カップル
5件の口コミ
3.5/10
投稿日: 2026年3月29日
This was one of the worst hotel stays of my life. For around IDR 700,000 per night, the facilities and service were completely unacceptable.
There was no drinking water provided in the room. The staff said I had to take water myself from an outside filter drum, which is not acceptable at this price. There was no water kettle, no coffee, no toothbrush, and no hair dryer. The bed was old, dirty, and looked poorly maintained. The room condition felt neglected, with too much rubbish and a very low standard overall.
There was also no proper parking. The AC was not cooling at all. Even in 2026, they are still using a very old first-generation LCD TV instead of at least providing a smart TV. The whole place felt more like a low-grade lodge than a proper hotel.
I know the Ibis brand usually has a good reputation, which is why this experience in Balikpapan was even more disappointing. The price was far too high for what they provided. I would not recommend this hotel to anyone. Very poor value, very poor maintenance, and honestly it felt like cheating guests.
I request trip.come dont recommend this hotel.
翻訳
ホテルからの返信: Dear Mr. Shaji Muhammad,Warm greetings from ibis Balikpapan. We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the room condition, amenities, AC, and parking is taken very seriously, as it does not reflect the standards we strive to maintain.Please allow us to clarify that drinking water is provided via refill stations as part of our sustainability efforts, but we understand this was inconvenient for you. Your comments have been shared with our team for immediate review and corrective action to ensure such issues do not recur.We deeply regret that we fell short of your expectations and hope to have the opportunity to restore your trust in the future.Warm regards,Anom PurboyantoGeneral Manageribis Balikpapan
ゲスト
スタンダード ツインルーム
宿泊時期: 2026年1月
友人同士
150件の口コミ
10/10
とても素晴らしい
投稿日: 2026年3月1日
Centrally located hotel with adequate parking. Rooms were typical of ibis and the breakfast was good
翻訳
ホテルからの返信: Dear Guest,Warm greetings from ibis Balikpapan, and thank you for your outstanding review. We are delighted to hear that you enjoyed our central location, adequate parking, comfortable rooms, and breakfast offerings.Your kind words are truly appreciated and will be shared with our team as motivation to continue providing excellent service. We look forward to welcoming you back for another pleasant stay.Warm regards,Anom PurboyantoGeneral Manageribis Balikpapan
ゲスト
スタンダード ツインルーム
宿泊時期: 2026年1月
一人旅
6件の口コミ
10/10
とても素晴らしい
投稿日: 2026年2月3日
great hotel in central part of balikpapan. very comfortable room. very quiet. in fact great overall.
very large bed. i just loved my time here
翻訳
ホテルからの返信: Dear Guest,Warm greetings from ibis Balikpapan, and thank you for your outstanding review. We are thrilled to hear that you enjoyed our central location, comfortable and quiet rooms, and spacious bed.Your kind words are truly appreciated and will be shared with our team as motivation to continue providing excellent service. We look forward to welcoming you back for another memorable stay.Warm regards,Anom PurboyantoGeneral Manageribis Balikpapan
Hnxl
スタンダードルーム(ダブル)
宿泊時期: 2026年2月
友人同士
23件の口コミ
10/10
とても素晴らしい
投稿日: 2026年6月1日
The hotel have a good location and overall good to stay here.
翻訳
ホテルからの返信: Dear Hnxl,Thank you for sharing your review and for choosing ibis Balikpapan.We are delighted to know that you had an outstanding stay and appreciated our location, as well as the overall experience during your visit. Your kind feedback regarding our amenities, cleanliness, surroundings, and service is truly valued.We look forward to welcoming you back to ibis Balikpapan for another pleasant stay in the future.Kind regards,Anom PurboyantoGeneral Manager