ホテルからの返信: Dear valued guest, Dear valued guest,Thank you for sharing your feedback with us. We appreciate your honesty and apologize if your recent experience did not meet your expectations. Our team is committed to providing excellent service to all our guests, regardless of appearance. We value diversity and believe that everyone contributes to creating a welcoming environment.If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to have the opportunity to welcome you back in the future.Best regards,Warm Window Management