ザ・ウェスティン グランデ スクンビットに泊まった方の口コミ・宿泊体験

ホテルからの返信: お客様へ、この度は当ホテルにご宿泊いただき、貴重なご意見をお寄せいただき誠にありがとうございます。特にリネンの清潔さに関して、お客様のご期待に沿えなかったことを大変申し訳なく思っております。ご滞在中にご不便をおかけし、ご不快な思いをさせてしまったことを深くお詫び申し上げます。お客様からのご報告を受け、徹底的な調査を実施いたしました。お客様がご指摘された黄色のシミは、液体石鹸ディスペンサーの不具合により液体が漏れ、リネンに変色が生じたことが原因であることが判明いたしました。また、洗濯工程の遅延により、残念ながらチームが急いで作業を進めたため、洗濯スタッフと監督チームの両方が、洗剤の過剰使用によるシミを見落としてしまいました。お客様からのご連絡のおかげで、この問題に迅速に対応し、再発を防ぐことができました。心より感謝申し上げます。当ホテルチームは、このようなご懸念を非常に深刻に受け止めております。お客様から2度目のご報告を受け、当直マネージャーとハウスキーピングスーパーバイザーが直ちに客室の点検を実施いたしました。清潔さに対するお客様の期待がはるかに高く、この状況がご不満の原因となったことを十分に理解しております。残念ながら、汚れのついた掛け布団の写真はチームから受け取っておりませんが、お客様のご意見はエグゼクティブハウスキーパーに共有いたしましたのでご安心ください。お客様の快適さ、安全、そしてご満足を最優先事項とするため、細部への配慮、共感、そしてお客様への理解を深めるための追加研修を既に実施しております。貴重なご意見をいただき、重ねて感謝申し上げます。またのご利用を心よりお待ちしております。お客様にふさわしい、スムーズで爽快、そして心からの癒しとなるご滞在をご提供できることを願っております。

ホテルからの返信: Dear Lala Trip,Thank you for choosing The Westin Grande Sukhumvit, Bangkok and for giving us this exceptionally detailed Outstanding 10/10 review!We are delighted that your stay, traveling with friends in the 2 Double Room with City View, was exactly as you expected and that you enjoyed our facilities. Your kind words recognizing the wonderful welcome from the Bellboy and the great service from our Front Desk and Housekeeping associates are deeply appreciated and will be celebrated with the team.We are especially proud that you enjoyed the variety and quality of our daily breakfast, highlighting the Indian Dosa, Japanese options, fresh mango and longan, and sweet coconut water. Providing a nutritious and happy start to the day is a cornerstone of our service.We look forward to welcoming you back, as promised, for another memorable stay!Wishing you an energizing and inspiring week ahead.Be well,The Westin Grande Sukhumvit, Bangkok

ホテルからの返信: Dear Gudajiao,Warm greetings from The Westin Grande Sukhumvit, Bangkok. Thank you very much for taking the time to share your wonderful review and for a 5-star rating.We are truly delighted to hear that you were very satisfied with your stay and that you found our location exceptionally convenient, with easy access to BTS Asok station, MRT Sukhumvit, Terminal 21, and nearby shopping and dining options. It is great to know that this made getting around Bangkok easy and enjoyable for you. We are also pleased to learn that you appreciated our hotel facilities, including the Westin Workout and swimming pool, as well as the comfort of your room. Most importantly, thank you for your kind recognition of our associates. Your comments about the warm, friendly, and proactive service provided by our team—from arrival to departure—have been shared with them as a great source of encouragement.While The Westin Grande Sukhumvit is a long established property, we are actively elevating the guest experience through an ongoing silent renovation program. Recent upgrades include enhanced in room lighting, additional bedside USB ports, and the introduction of the new Heavenly Bed® 2.0, making us the first hotel in the Asia Pacific region to feature this latest version. We have also installed new televisions with screen casting capabilities and strengthened our internet infrastructure behind the scenes. We remain fully committed to delivering exceptional cleanliness and comfort while continuing to modernize our facilities. Thank you once again for your generous feedback. It was a pleasure having you with us, and we sincerely look forward to welcoming you back to The Westin Grande Sukhumvit, Bangkok on your next visit.Wishing you a restful and healthy weekend ahead.

ホテルからの返信: Dear B‍i‍l‍l‍i‍c‍e‍l‍i,Thank you very much for taking the time to share your feedback and for your rating.We are delighted to hear that you enjoyed your stay and appreciated our service, facilities, and convenient location. It is wonderful to know that you were able to explore the surrounding area, including the nearby dining options and shopping destinations, which are among the many advantages of staying in the heart of Sukhumvit. Your kind comments have been shared with our team as recognition of their efforts to create a comfortable and enjoyable experience for our guests. We also appreciate your feedback and will continue striving to enhance every aspect of our guest experience. We sincerely look forward to welcoming you back for another memorable stay in the future.

ホテルからの返信: Dear Guest,Thank you for choosing The Westin Grande Sukhumvit, Bangkok for your 5-night stay and for sharing your Outstanding 10/10 rating!We are delighted to learn that your family enjoyed your stay in the 2 Double Room with City View. Your compliments regarding the polite service from our Front Desk team, their flexibility with your check-in, the daily water replenishment, and the superb breakfast are greatly appreciated. We strive to provide all our guests with a refreshing and energizing experience.We look forward to welcoming your family back for another memorable visit soon!Wishing you an energizing and inspiring week ahead.Be well,The Westin Grande Sukhumvit, Bangkok

ホテルからの返信: Dear Guest,Thank you for choosing to stay with us while traveling with friends and for giving us an Outstanding 10/10 rating!We are so pleased to hear that you found your stay very comfortable and that our team's kind service contributed positively to your visit. It is also wonderful to receive compliments on key elements like the excellent shower water pressure, the bathtub, and our superb location right next to the shopping mall.We hope to have the pleasure of welcoming you and your friends back to The Westin Grande Sukhumvit, Bangkok again very soon!Wishing you an energizing and inspiring week ahead.Be well,The Westin Grande Sukhumvit, Bangkok

ホテルからの返信: Dear Guest,Thank you for choosing The Westin Grande Sukhumvit, Bangkok and for your outstanding review!We are delighted to hear that you and your family, especially your small child, had such an accommodating stay with us. Providing a welcoming and comfortable experience for all our guests is our top priority.We truly appreciate your kind words and look forward to welcoming you back again soon!Wishing you an energizing and inspiring week ahead.Be well,The Westin Grande Sukhumvit, Bangkok

ホテルからの返信: Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location and the attentive service from our team during the check in. Your kind words truly mean a lot to us.We look forward to welcoming you back for another pleasant stay!