The experience that my relatives from New Jersey (USA) had in this hotel was regrettable. During their absence from the room on Tuesday, February 6, 2024, $600 was stolen from the room from a wallet deposited on one of the shelves in the room (the rooms do not have a safe). That same day, we went to the Police station in Barcelona to write the corresponding complaint. The worst thing about the case is the arrogant, rude, and absolutely despicable attitude of the supposed person in charge of the hotel who did not even have the slightest empathy with his clients, nor did he apologize on behalf of the hotel, nor did he lift nothing to find out. what had happened and that he even insinuated that the complaint was false to try to obtain some compensation Each one to do what they consider appropriate but this hotel is not, at all, recommended. A complaint has also been filed with the Ministry of Industry and Consumer Affairs of the Generalitat of Catalonia and a request/complaint has been issued to the management of the Accor chain itself.
自動翻訳