ホテルからの返信: Dear Guest,Thank you for providing your comments; they are greatly valued.We are sincerely sorry that some aspects of your stay did not meet your expectations.Our housekeeping team works diligently to maintain high standards, and we regret the oversight you noticed upon arrival. Our reception is available around the clock to address such concerns promptly, so we can make things right straight away.As for the unusual scent you experienced on the fifth floor, occasional atmospheric conditions can contribute to temporary odours in certain areas. Our team would have been happy to assist had we been made aware during your visit.We hope to welcome you back. Best wishes,Albert Pedragosa Operations Manager