パークロイヤル ペナン リゾートに泊まった方の口コミ・宿泊体験

ホテルからの返信: Suzhoucao様、素晴らしいご意見をいただき、誠にありがとうございます。ビーチからすぐの絶好のロケーション、広々としたロビー、そしてリゾートを囲む豊かな緑にご満足いただけたとのこと、大変嬉しく思います。屋外ダイニングのオプションにご満足いただき、また、当ホテルのサービスがまさに五つ星基準にふさわしい、きめ細やかで清潔、そして安全であるとご評価いただけたことを大変嬉しく思います。お客様のご評価は、スタッフ一同にとって大変光栄です。また、広々とした屋外プールもお楽しみいただけたとのこと、大変嬉しく思っております。お客様の温かいお言葉は、私たちにとって大変貴重であり、またのご利用を心よりお待ちしております。またのご利用を心よりお待ちしております。ご体験を共有いただき、当ホテルをお選びいただき、誠にありがとうございました。敬具、エドワード・コルマー　ゼネラルマネージャー

ホテルからの返信: Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay at our resort.We are pleased to hear that you enjoyed the sea view from your room and were able to catch the beautiful sunsets during your stay. Batu Ferringhi is indeed known for its stunning sunsets, and we are glad you had the opportunity to experience them.It is also wonderful to know that our team members made a positive impression with their warm service and friendly smiles. Your kind words will certainly be shared with the team, as it is always encouraging to know their efforts contributed to a pleasant stay.We are happy that you enjoyed the variety of food available at the resort and appreciate your recommendations of the pasta, pizza, and fried rice. Our culinary team will be delighted to hear your feedback.At the same time, we appreciate your observations about the natural surroundings around the resort. As our property is set within lush greenery and close to nature, wildlife such as monitor lizards, monkeys, and squirrels may occasionally be seen around the grounds. Our team works closely with the relevant authorities and takes preventive measures to ensure the safety, cleanliness, and comfort of our guests at all times, including regular monitoring and maintenance of the pool areas.We are also glad that you enjoyed the kids’ pool and activity areas, which are designed to provide fun and engaging experiences for families.We truly appreciate your feedback and hope to welcome you back to our resort for another enjoyable stay in the future.Thank you for sharing your experience and choosing to stay with us.Simply yours,Edward Edward KollmerGeneral Manager

ホテルからの返信: お客様、この度は貴重なご意見をお寄せいただき、誠にありがとうございます。ご家族皆様で当ホテルでのご滞在をお楽しみいただけたとのこと、特にバルコニーと、お子様にぴったりの快適なソファの配置にご満足いただけたとのこと、大変嬉しく存じます。リラックスでき、ご家族連れに優しい環境づくりは、当ホテルにとって大変重要な課題です。お子様がお部屋からすぐのビーチやプールで楽しくお過ごしいただけたとのこと、大変嬉しく存じます。また、徒歩圏内にコンビニエンスストアもございますので、ご滞在の利便性がさらに向上したと存じます。お客様の温かいお言葉は、スタッフ一同大変嬉しく存じます。また、お客様とご家族の皆様が、思い出に残る海辺の休暇を再びお過ごしいただける日を心よりお待ちしております。ご体験の共有と当ホテルへのご宿泊を賜り、誠にありがとうございました。敬具、エドワード・コルマー　ゼネラルマネージャー

ホテルからの返信: Dear Guest,Thank you for sharing such a detailed and thoughtful review of your stay with us.We are glad to hear that you had a relaxing time and enjoyed dining by the beach while catching the sunset. Your tip on reserving a table early is very helpful for fellow guests. We also appreciate your good-humored take on the tiny gnats outdoors, and we understand that this may not suit everyone our team continues to work on keeping the outdoor dining areas as comfortable as possible.It is wonderful to hear that you enjoyed our pools and made good use of our facilities. Your suggestions about early check-in and using the lobby showers are practical tips that other guests will find very useful.We look forward to welcome you back soon for another relaxing stay by the beach.Thank you for sharing your experience and choosing to stay with us.Simply yours,Edward Edward KollmerGeneral Manager

ホテルからの返信: Dear ZHZHZH2007,Thank you for taking the time to share your valuable feedback.We are pleased to know that you enjoyed our swimming pool, found the room facilities complete, and experienced the warm hospitality of our team. Your kind words about our friendly staff and their welcoming greetings truly mean a lot to us, as genuine service is something we take great pride in.At the same time, we appreciate your honest comments regarding the pool size and your breakfast experience. We understand that during peak periods, crowd levels may result in waiting times, and we are continuously reviewing ways to improve flow and comfort during busy hours. Your feedback on the breakfast taste is also well noted, and we will share it with our culinary team for further enhancement.Thank you once again for your feedback. We look forward to welcome you back for an even better experience in the future.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback on your recent stay with us at our resort.We’re delighted to hear that you found our resort perfect for families and enjoyed relaxing in the garden while soaking up the morning sun. The unique setting of having the beach right next to the garden truly allows our guests to experience the best of both worlds, and we’re glad you made the most of it.It’s also lovely to know that you appreciated the plentiful breakfast selection. Regarding dinner reservations, we recommend booking in advance, especially during peak periods, to ensure a seamless dining experience for all our guests.We truly appreciate your kind words and look forward to welcoming you and your family back for another sunny and memorable getaway.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

ホテルからの返信: 匿名様、この度は当ホテルでの体験を共有していただき、誠にありがとうございます。スタッフ一同、温かいおもてなしとリゾート全体の雰囲気にご満足いただけたとのこと、大変嬉しく思っております。スタッフ一同、お荷物の運搬をお手伝いさせていただき、フロントデスクのスタッフがお客様の滞在をスムーズに延長できるようお手伝いできたことを大変嬉しく思います。また、朝食の種類と質にご満足いただけたとのこと、大変嬉しく思っております。いただいた温かいお言葉は、料理チームにしっかりと共有させていただきます。お客様からのフィードバックは真摯に受け止め、今後また快適で楽しいご滞在をお約束いたします。この度のご体験を共有していただき、当ホテルをお選びいただき、誠にありがとうございました。敬具、エドワード・コルマー　ゼネラルマネージャー

ホテルからの返信: Dear ST- X,Thank you for sharing your feedback. We are thrilled to hear that your kids enjoyed the pool with slides and that you appreciated our convenient location, friendly staff, and overall value.We also take note of your comment about the beach sand and will continue to explore ways to enhance the overall guest experience.It was a pleasure having you stay with us, and we look forward to welcoming you and your family back for another enjoyable stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,Edward Edward KollmerGeneral Manager

ホテルからの返信: Dear Chaobao,Thank you for taking the time to share your experience with us.We are pleased to know that overall, everything was great during your stay. We also appreciate your honest feedback regarding the beach quality. As a natural beachfront property, conditions may vary depending on tides and weather, but we continuously work with the relevant authorities to maintain cleanliness and comfort for our guests.Thank you as well for sharing your helpful tip about breakfast timing. We are glad that you were able to enjoy a smooth dining experience by arriving slightly earlier. During peak hours, there may occasionally be queues, and we always recommend flexible timing where possible to enhance comfort.We truly appreciate your balanced and thoughtful feedback, and we look forward to welcoming you back for another pleasant stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

ホテルからの返信: ルビー様、この度は当ホテルをお選びいただき、また貴重なご意見をいただき、誠にありがとうございます。バトゥ・フェリンギビーチのビーチフロントのロケーション、プール、プライベートビーチ、そしてご家族連れに最適な施設をお楽しみいただけたとのこと、大変嬉しく存じます。ファミリールームへのアップグレードにより、より快適なご滞在をお楽しみいただけたとのこと、大変嬉しく思います。お子様もそれぞれベッドで快適にお過ごしいただけたとのこと、まさに私たちがすべてのお客様に体験していただきたいと願っている、ご家族で過ごす思い出深いひとときをお過ごしいただけたことを大変嬉しく思います。また、3日間のご滞在中に当ホテルのアクティビティをいくつかお楽しみいただけたとのこと、大変嬉しく存じます。大人のお客様もお子様連れのお客様も、それぞれが楽しめる体験をお楽しみいただけるよう、リラックスした休暇をご提供できるよう努めております。当ホテルはジョージタウンの賑やかな中心部から少し離れておりますが、ビーチでの休暇には静かな雰囲気をお楽しみいただけることも多く、多くのお客様にご好評いただいております。ルビー様、またご家族で思い出に残るご滞在をお楽しみください。当ホテルをお選びいただき、またのご滞在を心よりお待ちしております。ご体験を共有いただき、当ホテルをお選びいただき、誠にありがとうございます。敬具　エドワード・エドワード・コルマー　ゼネラルマネージャー

ホテルからの返信: Dear Guest,Thank you very much for your wonderful feedback.We are delighted to hear that you enjoyed our direct beach access and that the swimming pool brought so much joy to your children. Creating a fun and relaxing environment for families is always one of our top priorities, so it truly means a lot to us that your kids absolutely loved their time here.We are also pleased that you found the room facilities complete and appreciated the flexibility of our bedding arrangement. Being able to push the beds together for added comfort is indeed ideal for families traveling with children.Thank you once again for sharing your experience. We look forward to welcoming you and your family back for another memorable seaside stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

ホテルからの返信: お客様各位、この度は素晴らしいフィードバックをいただき、誠にありがとうございます。ご滞在をお楽しみいただけたとのこと、またチェックインからお食事、清潔さに至るまで、あらゆる面でご期待に沿えたと伺い、大変嬉しく思っております。リスマとアシュワシャへの温かいお言葉、誠にありがとうございます。お褒めの言葉を二人に必ずお伝えいたします。私たちは常に最高のサービスを提供し、すべてのお客様に温かいおもてなしを提供することを目指しております。パークロイヤル リゾート ペナンにまたお越しいただき、思い出に残るご滞在をお楽しみください。ご体験を共有いただき、当リゾートをお選びいただき、誠にありがとうございます。敬具、エドワード・コルマー　ゼネラルマネージャー