ハード ロック ホテル＆カジノ プンタ カナ オール インクルーシブ(Hard Rock Hotel & Casino Punta Cana All Inclusive)

My stay was only four nights and it took two days to work out a room logistic. Two staff members made promises that they didn't keep.

Gym facilities were excellent. Room was spacious and cleaned daily. I believe property is overpriced compared to similar resorts in the area.

Great resort with lots to keep every age busy or find a quiet area if that’s what you prefer. Dining options and quality was great. Our room needed some updating, housekeeping could have been better with our daily cleaning but overall not a deal breaker.

We had such an amazing time here. We had a ton of help from the beginning of our trip all the way to the end with Anastasia when it came to any questions we had. My son has health issues and we Have to travel with a heavy medical device. It requires hot water daily. We had the best help from Edwin each night. He met us at our room daily to deliver a clean kettle that has never processed coffee. He was such a pleasure to deal with and always with a smile. We are looking forward to going back and having this incredible service and will surely be in touch with both Anastasia and Edwin. Thank you again

Beach is nice and food was good. We are VIP members and we did not get any upgrades in our room, or upgrades to use at the hotel. We were hoping to get some benefits that were suggested in our reservation.

Great resort, beautiful beach. Didn’t like the food all the restaurants had average food. Room service food is very bad. They definitely need to work on that. Other than that resort is good.

The room was not complete with amenities when we check in and we did not received a complimentary wine when we check in

Service is awful, never cleaned the room in a proper way, we waited 4 days and never refilled the Kleenex. At the Mexican took almost 45 to get the main course after the appetizers, in my tacos a bone was in the meat. We complained and never had a helpful answer. Really bad Customer Service to help with our problems.

The stay was fine, certainly not great. Many of the attractions have short hours or extra charges. Service was mediocre. But the room was beautiful and very clean.