バヴァロ プンタ カナ ホテル フランボイヤン

Do not stay at this hotel, when my husband and I got there, the reception desk informed us that the air conditioning in our room was not properly working, we asked if there was another room available and only one of the light bulbs in that other room turned on, however, the AC did not turned at all. They gave us another room and while I was taking a bath, a hotel staff knocked on our door saying they made a mistake by giving us that room and that we needed to get out of it because its guests have arrived in the hotel. ******* tried to contacted the hotel and they either did not pick up the call or just said there was no one that speaks English, ******* also tried to contact the owner and he never responded. We have to leave to a different hotel almost at 10pm . They never apologized for their horrible treatment, in general it was a terrible experience!

I went back, staff is great, room is nice and clean, AC is very good,