アロフト ビーチウッド(Aloft Cleveland Beachwood)

Very beautiful facility. I loved the cleanliness, location and customer service was perfect. 5 stars. However my thermostat went out during my stay and my room was really cold.

離我要去的地方特別近，所以非常非常方便。第二天凌晨退房，遇到了一點小插曲，但是還是完美的解決了，態度很不錯。

Excellent customer service. When the renovations are complete, I’ll give it 5 stars all around!

We had a newly remodeled room and I think we may have been the first to use it- SPARKLING CLEAN! Nice location. Quick drive to the very charming Chagrin Falls or Downtown.

Just a meh hotel. They were redoing the parking lot while I was there. Was pretty inconvenient and difficult to avoid the mess. Service was fine everyone was nice. Wasn’t the cleanest hotel ever. There was a service cart in the hallway for the 2+ days I was there and it had chicken bones sitting in it the whole time. One of the elevators broke on the second day.

THe check in clerk was kind, helpful and friendly. The Aloft is conducting some renovations at this time, so this was the only reason I didn't give them a 5 star rating.

I genuinely appreciated the staff’s service from checking in to the bar staff. Everyone did a great job and I recommend anyone reading this to stay there. 👌

Asked to have room cleaned on 2 separate occasions. Stayed for four days with no trash being emptied, no clean towels. The desk team are great and friendly, housekeeping not so much!

My stay was enjoyable however the room layout was too quirky. The room safe is clearly in the incorrect place, the barn door style sliding glass door can be obstructed by the safe door being slightly open. All of the lighting fixtures didn’t work and also the light switches were located in a weird place not accessible while in bed. Either provide one large garbage receptacle in the room or make sure there are some in the public areas on the floor like near the elevators. I can see why not in the Ice machine area.