スマート エクステンデット ステイ(Smart Extended Stay)

Showed up at hotel just to find out they gave our room away. Employee at the desk said somebody l

This property needs to be off the market. We had to pay for another hotel because it was soo bad.

The rooms were nothing like the picture's. It was night when we arrived we went and turned on the light and there was roaches my sister stepped on one and we went to the office and told them we would not stay. We left and had to find another room.

My usual stopover every time I travel!

It was the most rundown hotel I've ever checked into. I immediately obtained a reservation at a different hotel. I would not stay there, regardless of price.

It wasn’t the worst but it wasn’t the best. Upon entering my room I did a full inspection. The floors were sticky and had marks on them. The sink had chip marks all over. The toilet had poop all over it and burn marks along with the bathtub still needing to be cleaned. One of my beds had a wet spot in the middle with cigarette burn holes in it. The bed I slept in was okay quality. The lock to the front of my room was tapped on and fell off when I opened the door. As for the shower, the water smelled like iron and the towels were see through. But on the bright side of things the heat and a/c worked very well same with the hot water. Other than the cleanliness and door lock. It was a okay stay, but I wouldn’t go again. They also have some weird rules and no housekeeping. Your also not allowed extra towels or anything.

communication was awesome

Staff was super friendly and very helpful. Our heater was smelling like there was something wrong with it. We turned it off and were comfortable but figured we better let someone know. A fire would have been awful. They insisted on moving us to a different room. The new room was an amazing upgrade. It was a wonderful and unnecessary gesture. Thank you so much for your hospitality.

Check in was an anxious mess. A man was yelling at the hotel clerk, causing me to have an anxiety attack. Signs state "NO...."followed by a long list including no extra towels, no extra linens, no housekeeping, no breakfast, NO COFFEE, and the list goes on and on! Once we got into our room the AC wasn't working and they were not too eager to fix it. Thankfully unplugging it worked...until the next day and it happened again. The floor felt like it was caving in! The shower water temp was backwards and the pressure was awful. Someone was smoking pot outside of our door and it came into our room. YUCK! The wall paper was coming off the walls. The bed was horrible too...springs in your back all night. Marriott pricing for a roadside motel. Ohh and the pictures can not be current...just beware of what you are paying for on this one.