北海シェラトンリゾートホテルに泊まった方の口コミ・宿泊体験

ホテルからの返信: 尊敬的賓客，感謝您對咱們新建酒店的喜愛和細緻反饋！聽到您説酒店漂亮、服務周到，傢俱裝修嶄新，海景也讓您心動，真的特別開心～ 關於陽台沙發和枕頭的清潔問題，我們已經立刻反饋給客房部門，一定會加強檢查和清潔力度，絕不讓小細節影響體驗！下次再來，保證給您一個乾乾淨淨、舒舒服服的觀海角落，繼續享受這片美景呀～ 期待重逢😊

ホテルからの返信: 尊敬的賓客，非常感謝您對我們酒店的認可，我們很高興得知您享受了愉快的住宿體驗，這也是我們員工最大的驕傲。酒店致力於成為到訪北海的情侶、朋友、年輕一代賓客的濱海度假“會聚之所”。無論您是城市出差或休閑度假，我們都會為您提供高品質的服務，為您開啟充滿靈感和創意的精彩旅程。期待再次為您服務！

ホテルからの返信: Sheraton Beihai Resort is located in Guantouling National Forest Park, living by the mountain and the sea, with open sea-view terrace rooms offering a full view of the sea and the sky. The beach is a 5-minute walk from the hotel, and the neighbourhood boasts Zixia Bay, Haiku Shilan, and other excellent places to enjoy sunset spots, and it takes about 30 minutes by car to reach Silver Beach, Qiaogang, Mangrove Wetland Park, and many other attractions.We apologise for the odour of the pillows and blanket. As the hotel bedding is made of down, we can also provide silk comforters for you to choose from. We will also carry out more detailed inspections and training to improve the comfort of our guests. If you encounter any problems during your stay, you can call the hotel switchboard number or dial "0" in the room to contact the hotel guest service centre, we will be happy to serve you. Once again, we sincerely apologise for any inconvenience caused and hope that we will have the opportunity to provide you with quality and satisfactory service again. We wish you a happy life!

ホテルからの返信: Dear Sir, thank you for your valuable feedback on Sheraton Beihai Resort. We sincerely apologize for the mixed experience you encountered during your stay, and we greatly appreciate your comments as they help us to improve our services.First and foremost, we are deeply sorry for the confusion and misinformation you received at the reception upon your late-night arrival. We understand the inconvenience it caused, and we will thoroughly review our staff training procedures to ensure such incidents are avoided in the future.We understand your concerns about the late check-in process and the request to wake up your sleeping wife. It is our responsibility to provide a smooth and hassle-free check-in experience, regardless of the time. We will carefully analyze our check-in procedures and make the necessary adjustments to offer convenience and comfort to all our guests.Moreover, we sincerely apologize for the disappointments you faced during breakfast. We regret that the options for Western cuisine and cold cuts fell short of your expectations. Your comments have been duly noted, and we will diligently work on enhancing our breakfast menu to cater to various tastes and preferences.Lastly, we appreciate your positive feedback regarding our spacious and clean rooms with a beautiful ocean view. We are committed to maintaining the high standards that our guests expect and providing an enjoyable stay.Thank you once again for sharing your feedback. Your satisfaction is of utmost importance to us, and we sincerely hope to have the opportunity to regain your trust and provide you with an exceptional experience in the future.

ホテルからの返信: Thank you so much for your review of our hotel. We are honored to bring you with good memory during your stay. We believe that your recognition will be the driving force for our continuous progress. Sincerely look forward to your next visit, we will continue to provide you with high quality services!

ホテルからの返信: 尊敬的賓客，非常感謝您對我們酒店的認可，我們很高興得知您享受了愉快的住宿體驗，這也是我們員工最大的驕傲。酒店致力於成為到訪北海的情侶、朋友、年輕一代賓客的濱海度假“會聚之所”。無論您是城市出差或休閑度假，我們都會為您提供高品質的服務，為您開啟充滿靈感和創意的精彩旅程。期待再次為您服務！

ホテルからの返信: 尊敬的賓客，您好！感謝您在眾多酒店之中選擇北海喜來登度假酒店與我們分享您的入住體驗，很榮幸收到您的肯定，同時感謝您對酒店的認可，我們將不斷堅持做的更好！願喜來登能給您的旅程增添一抹光彩，祝您生活愉快！