We had to pay extra for the hot springs which was unexpected as we were guests at the hotel. It is a bit far from any restaurants. However, the room was very large and comfortable, our rooms were cleaned well every day and the obliged us 1 hour late check out.
Service was exceptionally excellent. The front office staff were extremely helpful. I really enjoyed the hotspring. The food was great. I am looking forward to my second trip back to the hotel. One night was not enough.
My stay was most relaxing and glorious. The service was excellent, Michael at reception was particularly helpful on all arrangements. Food was good and the hot springs were clean and wonderful.
翻訳
ホテルからの返信: Dear guests, thank you for choosing to stay at Macrolink Legend Resort&Spa Hotel. We are glad that our service has made you have a pleasant trip. We hope your stay will be as free and comfortable as going home. I sincerely look forward to your visit again! Wish you a happy life!——Director of guest experience
ゲスト
デラックスルーム(ベッド2台)
宿泊: 2023年11月
家族旅行
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年1月8日
We had an amazing staycation at this hotspring resort. I was very impressed with the customer service we recieved. Everyone was incredibly kind and went out of their way to help. The staff has clearly had 5 star training.
I would like to make particular note of Mr. Lee at the front desk. Upon check-in, he served us and acknowledged that not all the staff spoke English and that we should contact him directly over Wechat if we needed anything. On several occassions I contacted him and he was prompt and curtious. He was a great ambassador for the hotel. For example, room service forgot chicken on on salad, and he promptly pologized and arranged for two new compelmentary salads to be sent (i believe this was an oversight as the hotel was very busy with a special chiristmas dinner that night).
It is common in Beijing for hotel staff not to speak English, however we did found several memebers of staff that did. For example. when we went to the dining hall, they sent an English speaker over to help us. Further, the dining hall manager checked in with us and personally cleared plates away. Buffet breakfast was above average with western and chinese food. Also, when ordering room service, though they did not speak English, they sent someone to our room with a menu so that we could point to the items we wanted.
Overall, the hotel is new and to Western standards of cleanliness and quality. Beds and pillows were comfortable. We were with my 2 month old baby and my 85 year old father, all generations enjoyed our time. The hot springs were very clean (not always the case in China) and they were alongside swimming pools with kids climbing apparatice and water ball pit. It was also nice that there were complementary refreshments (snacks and drinks) at the hot springs. In the winter air, the outdoor hotsprings were great.
Finally., though it wasnt a huge attraction, its nice to see the lammas, chicken and horses.
Overall, I could not recommend this place more. I will defintely stay again.
翻訳
ホテルからの返信: Dear guests, thank you for choosing to stay at Macrolink Legend Resort&Spa Hotel. We are glad that our service has made you have a pleasant trip. We hope your stay will be as free and comfortable as going home. I sincerely look forward to your visit again! Wish you a happy life!——Director of guest experience
Ouni
デラックスルーム(ベッド2台)
宿泊: 2023年9月
カップル・夫婦での旅行
21件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年10月29日
Amazing hotel experience. The spa was a great experience and we enjoyed ourselves so much. The room was nice and overall a great place.
— PS. THE PILLOW SELECTION MENU WAS AMAZING.
翻訳
ホテルからの返信: Thank you for coming to Macrolink Legend Resort&Spa Hotel and leaving your valuable comments. It is our honor to provide you with a satisfactory feeling. Your feedback will also bring great encouragement to all our employees. I and our team sincerely look forward to your next visit, thank you again for your support and love to the hotel, I wish you a happy life! ——Director of guest experience
ゲスト
デラックス ダブルルーム
宿泊: 2024年3月
出張・ビジネス
2件の口コミ
2.5/5
投稿: 2024年4月28日
So far to the city, it was not really clean
翻訳
ホテルからの返信: Dear guest, thank you for staying at Howard Johnson Junhe Hot Spring Resort Beijing. First of all, thank you for your comments. We apologize for not living up to your expectations. We will listen to your comments and suggestions carefully, and will feed back to the relevant departments to optimize the service details and quality of service. Thank you again for such valuable feedback! If you are here again and would like to book with us again, give us a chance to apologize. Looking forward to seeing you again! -- Director of Guest Experience.
Valerie Gail
デラックスルーム(ベッド2台)
宿泊: 2023年2月
家族旅行
9件の口コミ
4.0/5
とても良い
投稿: 2023年3月14日
This hotel is pretty good. I wanted to find a hotel that had a warm kids pool so I could take my daughter to swim. The kids pool is pretty big and the temperature is perfect. As you can only enter the hot spring area once, I was able to let my daughter nap on my lap while my husband and I had some fruit and drinks at the seated area without having to leave the hot springs.
The room is spacious and mostly clean. However, I wouldn't say this hotel is 5 stars. The decoration is outdated and needs to undergo refurbishment. The bath was dirty and had lots of things floating in it when we filled it up with water, so we had to empty and refill before washing in it. Then, when drying my daughter's hair with the hairdryer in the bathroom, the hallway light keep flickering and the hairdryer was cutting off. It seems there was some electrical problem with the socket. It started to make a spark noise and smelt like burning, so we had to quickly unplug the hairdryer for fear of it going on fire.
The location is in the middle of nowhere, so it's not convenient if you want to buy food or snacks. i personally didn't like the hotel breakfast. It doesn't compare to other international brand hotel standards.
Overall, it would a pleasant stay, but only because it was suitable for my daughter to swim..
翻訳
ホテルからの返信: Dear guest,Thank you for your stay. I’m sorry for your inconvenience during the stay. The problems about you mentioned we had feed back to relevant departments immediately. Thanks for your comments. We will keep improving our facilities and equipment. We sincerely look forward to seeing you again in the near future.
Demus
デラックス ダブルルーム
宿泊: 2024年2月
その他
11件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年3月10日
Very good hotel
Lee is good too
翻訳
ホテルからの返信: Dear guests, thank you for choosing to stay at Junhe hot springs resort Beijing . We are glad that our service has made you have a pleasant trip. We hope your stay will be as free and comfortable as going home. I sincerely look forward to your visit again! Wish you a happy life!——Director of guest experience
MAXWELL WLEH
デラックス ダブルルーム
宿泊: 2023年4月
家族旅行
1件の口コミ
4.7/5
素晴らしい
投稿: 2023年5月5日
We had a great time…
We got a package and hot springs , swimming pool , vegetable picking , play room . Was all in the deal .
Very cheap a great offer. Babies can go into the hot spring which are inside and outside it also had unlimited drinks and snacks. breakfast was nice.
location is a bit far but it’s peaceful and fabulous view. Would go there again 100 percent.
翻訳
ホテルからの返信: Dear guest, Thank you for your stay. Thank you for your recognition and praise of the hotel, we will work harder, welcome you to visit again!