Zero support from an arrogant staff They know I am traveling with a baby and showed no respect Not only this but they rejected a 15 mn late check out to feed my baby and collect her belongings Totally uncomfortable and will never visit again They did not welcome
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BILAL
2023年7月15日
I always stay at this property whenever I visit Lebanon whether it’s a short or long visit, by myself or with my better half! Very friendly and accommodating staff and it shows from the minute they receive you at their valet lot. Smiles all around which makes for an amazing vibe altogether.
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ゲスト
2023年7月12日
This is maybe my 6th or 7th stay at Lancaster Plaza All of them were to conduct a training minimum to 10 attendees This morning, the receptionist refused to give me 1 hour late check out and insisted on stopping the training and doing the check out despite that the lunch break is one hour later The least customer centricity!! Last time reservation
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fadi
2023年7月10日
Properly need fixing, room are old now, but great view and location is great, parking way too expensive 8$ a day I expected 5 as per the site, some issue with Tv but was resolved.
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ゲスト
2023年7月6日
We booked this hotel via ******* because of the free shuttle service they have. It’s the most expensive of the Lancaster chain of hotels (Lancaster suites, hotels &plaza) We gave the exact information of our arrival to the hotel beforehand and we were assured that our name will be displayed and someone will help us. There was no one! We ended up taking a cab and the hotel blamed us! I don’t think I’d stay there ever again