We booked a room with 2 queen beds on ******* at the non refundable rate because I was traveling with my 15 year old son. On arrival we were told they were sold out and only had a room with one King bed. I'm already not happy. The desk lady was nice and said she would see if she could find us a roll away bed. We accept her offer but she said she would have to look for one, so no promises. We get to the room. It's hot and smells like garbage. Walk over to the thermostat and it said 81 degrees and in less than 10 minutes it said 83 degrees. Cooling system is unresponsive and blowing hot air. We go back down to the desk. There's no one from maintenance working. They said someone may be here in about 45 minutes, it's already around 9 o'clock at night. I ask about the roll away bed and am told by the lady at the front desk she hasn't had a chance to go look for one. So...it's after 9 at night...promised a roll away bed but not seeing one...promised someone "may" show up in 45 minutes to "maybe" fix the air conditioner. I didn't get a chance to talk about the garbage smell in the room BEFORE we left and drove home. A total waste of $188.18. Here's my opinion. We booked using the non-refundable rate through *******. I think the scam is for the hotel to NOT make good on the deal (2 queen beds) by putting those folks in the hot garbage smelling room that wasn't what you booked. If you have a beef with that call ******* about your non-refundable rate...I wish you a lot of luck! Bottomline, do not stay at this hotel! Room 213 doesn't have the 2 queen beds you booked on *******, is about 83 degrees, and smells like hot garbage! All facts!
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