So Sofitel Martitius

It was supposed to be a special trip for my birthday and I wanted to visit a country I’ve not been before. Chose this hotel because I’m aware of the quality of So Sofitels having stayed in them. The hotel has failed in many areas and levels. Service: they don’t replenish amenities; rooms are not cleaned on time so that I have to get out of my room so they can clean it in the late afternoon/evening. There’s poor communication between the reception and other departments. I waited 45 mins for a buggy to take me to the place where my taxi was waiting. I wasted an hour of my precious time which I had hoped to spend touring. I booked a boathouse activity on the first day I arrived. I arranged to be back before 2pm for the activity but it was cancelled and I wasn’t informed. I could have spent more time outside on my tour than to rush back only to be told it’s cancelled. The next day the lady at the reception actually told me to walk over to the boathouse and place my booking? Would you ask your guest to wake up at 9am and make a booking for the afternoon by themselves when there’s a modern invention called a mobile phone where she can call the boathouse and make the booking for me? On the last day when I actually managed to get it booked for 2pm through the reception and went I went there my booking wasn’t there. I went half an hour earlier just to be on time. The boat had left with someone else. I was then told the activity can be done at 230. I waited till 250pm. Food hygiene: if you prefer your food to be clean and hygienic, avoid the buffet. I saw the chef taking the pastries with his bare hands and placing them on the tray: I saw birds eating off a food item tray when it should have been covered; there were flies at the fresh juice jugs ; there were many items which were not covered so the birds had a feast.  As it was my birthday I had already arranged with the hotel for something special at dinner. They confirmed there’ll be a birthday cake offered . When I finished my dinner, I ordered a drink and waited for my “surprise” but it never came. So almost 20 mins later I had to remind them that there was a “surprise birthday cake”. But what they brought over was a regular chocolate muffin. No wording, no candle. I was surprised to say the least. I finished the muffin and drink and went to pay. They never cease to amaze me - they charged for my complimentary birthday cake. I had to remind them and then they took the charge out. When I was leaving, one of the waiters said there was birthday cake for me!! I didnt know what to say. If there was a comp birthday cake, why would I order one? Why didn’t they bring it over?needless to say it was such a letdown and I had to mood nor appetite to eat the cake.  Lack of initiative and service spirit: Thee was once I asked for tissue paper (because they didn’t replenish). They took 30-40 mins to bring over and I wasn’t surprised they got the order wrong. They brought toilet paper instead of tissue paper. I told him I can’t wait up so I asked him to place it outside my door as it was getting late. On another occasion I asked for hot Milk to use with the coffee pod which they gave as a complimentary thing, but the milk was cold so I asked for hot milk to go with that. the lady who answered took almost 20 minutes to make a decision that I will have hot milk. How much effort does it take to make the decision to send it over? after telling me 20 minutes later, they took another half an hour to bring the hot milk. These are just some of the issues I faced. As it was my birthday trip I have tolerated it and not get affected. It spoilt my trip to Mauritius. Needless to say So Sofitel won’t be on my recommended list of hotels if my friends are planning a trip there.

All was good! Very nice hotel ! Good comfortable room ! Beach not so good as we want )

Хороший отель для тех, кто предпочитает спокойный пляжный отдых. Ухоженная территория, отличный сервис, номера большие и выходят на океан. В отеле достаточно тихо, поэтому даже семьям с маленькими детьми будет хорошо. Хороший заход в море и чистый пляж отеля. 2 ресторана, и там и там вкусно. Находится немного в отдалении от всего, т.е. рядом нет магазинов или других кафе/ресторанов, возможно стоит иметь это в виду. Из прочих активностей: теннисный корт, СПА, детский клуб, сапы, каяки и вот это все.

Magnifique hôtel Très bon Emplacement Recommandé pour les séjours affaires La nature est omniprésente

服務效率低下，客房服務電話無人接聽

酒店環境好，房間舒適漂亮，服務熱情周到。