グランド ヴィラ セルベッローニ

Underwhelming experience This is undeniably a beautiful property with decent rooms and a great location. However, for a hotel in this price range, the services felt surprisingly stingy. Basic comforts—such as bottled water, in-room coffee, and even certain facilities—were either limited or charged at an extra cost. Breakfast, while of good quality, was minimal in selection and portion size. At a luxury hotel, one expects a sense of generosity and hospitality; instead, I often felt nickel-and-dimed. For the rates charged, the overall value for money is questionable. A hotel of this caliber should focus less on cutting corners and more on delivering the level of service its guests are paying for.” Do not recommend , overall .

What we loved: the exterior grounds and pool. What was not so good: The “lake view balcony” room was a view of a concrete wall of 4 feet… and that door was the only light- no windows in the room. The room service staff told me the phone didn’t work so for ME to contact someone to service it. ?? Both requests at the concierge desk were met with general hesitance (e.g transport somewhere in town). Staff at pool would leave a menu and never return. They huddled at the gazebo together to socialize. Our room would never get comfortably cool. It had lots of space, however, and we slept ok. Bathroom was also nice and plenty of room. Very clean.

Location of this hotel is as good as it comes in, very scenic! The gardens and property are beautiful! The front desk is more or less useless a lot of attitude even for guests that are staying there. I called front desk multiple times. No one answered during my stay. The staff service can be improved tremendously for the price you pay at the hotel.

This was the nicest hotel I’ve stayed at. The food was amazing. Perfect starting point to relax and have great food and cocktails for a trip to Italy

Perfect location to visit Bellagio and it is very quiet and enjoyable to stay here! The breakfast is delicious, too!

This is a high class property with stunning views and superb service. We stayed here for a special occasion and it did not disappoint! We enjoyed the bar outside, the spa and the breakfast.

The staff were wonderful and the hotel was impeccable. All amenities were extremely thoughtful.