Checkin e checkout terríveis.
Descumprimento de horários, tentativas de dupla cobrança, dentre outros
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匿名ユーザー
2023年1月22日
Quarto bom, cama confortavel, mas um pouco escuro, basico sem muita decoracao ou amenities. A recepcionista me cobrou duas vezes e tive que receber reembolso apos a estadia. Localizacao é otima, perto de varios restaurantes e shoppings.
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Hupohupo
2023年9月17日
酒店挺好的,安靜,房間比較大,早餐很好。大堂大樓梯,看着空間感立體,復古,環境好。
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Bruno
2024年4月19日
Muito bom
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ゲスト
2023年3月30日
O quarto tinha cheiro de mofo
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Struan
2023年11月19日
This week in Belo Horizonte has been extremely hot and over 35C. I decided to find a hotel with a pool and went to the Mercure Lourdes. When
I explained to the receptionist that I was looking for a pool to cool down, he told me I would to book a room however there was nothing available. I then opened the ******* app on my phone while standing in front of him and made a reservation. He then told me the room’s air conditioner didn’t work and only the fan would come on (no cold air) I agreed in any case as I re-explained I only wanted to use the pool. After taking my passport to make a copy for checkin purposes he then gave me a key to access the elevator only. When I got to the pool area, I found that it was indoors and with 4 solid walls and a ceiling. After telling the receptionist my want for a pool, I expected he would have told me it was indoors. Frustrated I decided to leave only to remember he did not return my passport. I returned desk and asked a different receptionist about my passport. He looked at me like I was crazy in that they did not return my passport. I asked him to check again and he found it laying in the photocopier and sheepishly handed it back to me. I took my passport and with no words left the hotel; retuned to the Novotel where I am staying and happier. I do have a recommendation and it is to be very cautious if you select this property. Buyer beware is an understatement.
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carlos
2024年2月3日
only the food .i don’t like no tasty and very simple.
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Andrea
2023年11月20日
Great place, great breakfast!!
Bed and shower is amazing!! Loved it.
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William
2023年8月14日
I don’t speak Portuguese and the staff did its best to understand me. Also, great view !