フェアフィールド バイ マリオット ゴア ベノーリムに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Guest,Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us at Fairfield by Marriott Goa Benaulim. We are truly delighted to know that your experience was exceptional and that it stands out as one of the best stays you’ve ever had.It’s great to hear that you enjoyed the spacious rooms, well‑maintained bathrooms, daily housekeeping, and thoughtful in‑room amenities such as international plug sockets. We’re especially pleased that the complimentary upgrade to a pool‑view room added to your comfort.Your kind words about our team mean a great deal to us. A special thank you for recognizing Frilla for her warm hospitality and thoughtful anniversary arrangements — we’re glad we could be a part of your celebration. We’re also delighted to hear your appreciation for Alem’s cheerful greetings and Aflon’s excellent service throughout your stay. We will be sure to share your compliments with them.We’re thrilled that you enjoyed the quality of the food, the relaxing pool area with ample sunbeds, and our convenient location just a short walk from the clean and lively Benaulim Beach. Your recommendation and your intention to return are the highest compliments we could receive.Thank you once again for your encouraging words and for appreciating the efforts of Team Benaulim. We look forward to welcoming you back for another memorable stay filled with comfort, warmth, and exceptional service.Warm regards,Team Fairfield by Marriott Goa Benaulim

ホテルからの返信: Greetings of the day! 😊Thank you so much for sharing such a wonderful and detailed review. We are truly delighted to know that you found your stay outstanding and appreciated our amenities, cleanliness, surroundings, and service. It’s especially rewarding to hear that you consider us the perfect place for a relaxed family vacation and enjoyed the food and facilities.Your kind words motivate our team to continue delivering exceptional experiences to all our guests. We look forward to welcoming you and your family back for many more memorable stays. ✨Team Fairfield by Marriott Goa Benaulim

ホテルからの返信: Dear Guest,Thank you for sharing your feedback with us. We’re delighted to know that you had a good experience and enjoyed the ambience of our property. Being close to the beach while still offering a calm and peaceful environment away from the bustle of Calangute and Baga is something our guests truly value, and we’re glad it resonated with you.We appreciate your kind words and are happy to know you would recommend us to those seeking a luxurious and serene getaway. We look forward to welcoming you back for another relaxing stay.Warm regards,Team Fairfield by Marriott Goa Benaulim

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback about your stay at Fairfield by Marriott Goa Benaulim.We are sorry to learn that certain aspects of your experience did not fully meet your expectations. We understand that the distance from the sea and room size can significantly influence the overall comfort of a stay, and we regret that these did not align with your preferences.While our property is located a short walk away from Benaulim Beach and offers a peaceful retreat away from the crowds, we appreciate that guests may have different expectations regarding beach proximity. We also value your comments about the room size, as guest feedback helps us identify opportunities to enhance the overall experience.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Warm regards, Team Fairfield by Marriott Goa Benaulim

ホテルからの返信: Dear Guest,Thank you for sharing your feedback with us. We sincerely regret the inconvenience you experienced due to disturbance and early‑morning noise arising from a wedding function hosted at the hotel. We understand how important peace and quiet are for a comfortable stay, and we apologize that this aspect fell short during your visit.While we do our best to carefully manage events alongside in‑house stays, we acknowledge that on this occasion the noise levels impacted your experience. Your feedback has been shared with our management team so stricter controls and better guest communication can be ensured during such events in the future.We truly appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with a more peaceful and enjoyable stay.Warm regards,Team Fairfield by Marriott Goa Benaulim

ホテルからの返信: Dear Guest,Thank you for taking the time to share such detailed feedback about your stay. We are truly sorry to learn about your disappointing experience, and we sincerely regret that we did not meet the level of comfort, cleanliness, and quality you rightfully expected from our property.Please accept our heartfelt apologies for the unpleasant odour you encountered upon entering the room. This is certainly not the standard we uphold, and we regret that the situation persisted despite your request for a room freshener. We fully understand how distressing this must have been, especially when it affected your rest and well‑being. Your concern regarding housekeeping checks before check‑in is valid, and this has been shared with our housekeeping leadership for immediate corrective action and stricter inspection protocols.We are also sorry to hear that your in‑room dining experience, particularly the biryani, did not meet expectations. This is disappointing to know, and your feedback has been conveyed to our culinary team for review and improvement. Regarding the hair dryer, while it is available on request, we understand that for many guests this is considered a basic expectation, and we apologize for the inconvenience caused by having to call for it separately.We do appreciate your acknowledgment of the front office team’s politeness and helpfulness, and we’re glad that at least this aspect reflected our service values. However, we fully accept your point that not every guest gets a second opportunity, and every single stay should be flawless. Your disappointment is completely understandable, and we regret that this visit did not leave you with confidence in recommending or returning to our hotel.Your feedback is extremely important to us and has been taken very seriously by our management team. We sincerely apologize once again for the discomfort you experienced and thank you for bringing these concerns to our attention. While we respect your decision, we truly regret that we did not have the chance to deliver the experience you deserved.Warm regards,Team Fairfield by Marriott Goa Benaulim

ホテルからの返信: Dear Guest,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the ambience of our property and found the location calm and pleasant — these are aspects we truly take pride in.At the same time, we sincerely apologize for the inconvenience caused by food plates being placed outside room doors. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. Your feedback has been shared with our housekeeping and service teams to ensure that used trays are cleared more promptly and corridors remain neat and welcoming at all times.Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with an even more seamless and comfortable stay.Warm regards,Team Fairfield by Marriott Goa Benaulim

ホテルからの返信: Dear Guest,Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations or the standards associated with the Marriott brand, and we truly apologize for the inconvenience you faced during your stay.We’re very sorry for the delay you experienced at check‑in. After a long journey, this is certainly not the welcome we aim to provide, and we understand how frustrating that must have been. Please also accept our apologies for the condition of the room on arrival — issues such as cleanliness lapses, malfunctioning fixtures, unpleasant odours, and power interruptions are unacceptable and not reflective of our usual standards.Your concerns regarding housekeeping checks, room maintenance, and the electricity interruptions have been taken very seriously. This feedback has been shared with our senior management, housekeeping, and engineering teams for immediate review and corrective action to ensure better pre‑arrival inspections and improved maintenance oversight.While we appreciate your acknowledgement of the property’s potential and location, we deeply regret that we did not deliver the level of comfort and care you expected during this visit. Your comments are invaluable in helping us improve, and we are committed to addressing these gaps so that future guests do not face similar issues.Thank you once again for bringing this to our attention. We truly regret the disappointment caused and appreciate your honest and constructive feedback.Warm regards,Team Fairfield by Marriott Goa Benaulim