ハイダウェイ アット ロイヤルトン リビエラ カンクン アン オートグラフ コレクション オールインクルーシブ リゾート - アダルト オンリー(Hideaway at Royalton Riviera Cancun, An Autograph Collection All- Inclusive Resort - Adults Only)

アップグレードの料金を支払ったのに、最初よりも悪い部屋を受け取りました。鏡は壊れ、エアコンは機能せず、テレビも機能しませんでした。

Excellent service and amenities recommend 100 adults only.

The property at Royalton Riviera Hideaway in Cancun was was really nice. There was plenty of entertainment and things to do. The staff was excellent. The only downfall was I wasn't prepared for the mosquitoes. Please bring insect repellent and alcohol. I do recommend the resort.

The hotel's atmosphere and rooms are outdated. This was my least favorite resort. The staff were very nice. I have been to Mexico’s 6 times, and I wouldn’t recommend this resort to anybody .

By far the best all inclusive I’ve been to! Staff is exceptional.!! Will highly recommend to anybody!

I really enjoyed my stay at the Hideaway at the Royalton Riviera. The location was very conveniently close to the airport and seemed to be in a very safe area. Upon arrival the resort appears to be very luxurious and warm welcoming. There are many activities to do for free and for additional costs if you’re looking to spend. The beach is beautiful but if you would like to enjoy you will have to get up early enough to claim a seat . Same with the pool unfortunately. This property has multiple resorts so there are a lot of people flowing in and out. Being that we all share the same amenities there are long wait lines for all the restaurants, food trucks, and bars. I do Believe that there is a lack of staff that would definitely help the hotel deliver a higher quality of service to match with the ambience . I was Slightly disappointed that despite the number of times we mentioned the reason for traveling was to celebrate a birthday we did not receive the gifts that we were promised upon arrival. Also we had a mishap with our room that we had to relocate and still had issues

Overall, the resort was pretty cool, but if you are young in your 20s, looking to have some fun in the adults, only section I would not recommend this.

Well, if you wanted to go to a co-op property that is not an all adult resort, then this property is for you. The staff was friendly at all. The restaurants service was great but when you go to check in the hotel, you get hit in the face with a lot of children running around and you’re kind of confused then you go to check in. They are not too friendly and trying to upsell you on everything including your rooms. Then you are met by a host that is trying to sell. I don’t know if it’s a timeshare or coupons, but it feels like a used car salesman, just harassing you and trying to get you to buy something I paid for a vacation not a timeshare timeshare discount discount service type deal it just felt overwhelming didn’t feel very comfortable for my vacation and then we got to the room. The room covers had make up blood hairs on them took pictures of everything called room service. They did correct it, but it wasn’t something nice to walk into , very stressful for three days that we had on our trip

We got mixed experience regarding the staff service, some were very bad and some were good. We did not like the food here, we had a personal concierge but he was of not much help, we mess up most of our dinner reservations at the restaurant. Overall it was an average rating for our stay at Royalton.