ハイダウェイ アット ロイヤルトン リビエラ カンクン アン オートグラフ コレクション オールインクルーシブ リゾート - アダルト オンリー(Hideaway at Royalton Riviera Cancun, An Autograph Collection All- Inclusive Resort - Adults Only)

アップグレードの料金を支払ったのに、最初よりも悪い部屋を受け取りました。鏡は壊れ、エアコンは機能せず、テレビも機能しませんでした。

Excellent service and amenities recommend 100 adults only.

Horrible service. Paid extra for a romantic dinner on the beach. They forgot whole courses for our table. The other few couples there at the beach dinner were helping to serve the wine as we all joked about the poor service but it wasn’t a joke at all. Just tried to make the best of it. Horrible service continued through the next day and we left. Would not recommend. Too many other options in riviera that actually care about their guests.

Or room was good. The food could have been better. The Italian restaraunt was our favorite restaurant. Dont believe it when they say adults only. Only one section of the hotel is adults only.

Some parts of the property are in much better condition than others. The staff was nowhere to be found unless you have a certain wristband. Had multiple issues and had to wait hours for a response. Will choose a different property next time.

Stayed here for our honeymoon. We stayed hideaway diamond club. Resort was well kept and staff were friendly. Plenty of restaurant choices.

The Hideaway is the adults only section of the Royalton Rivieria. The entire resort is huge with lots of restaurants, bars, and nightly entertainment. By booking with *******, we had our own personal concierge who made us reservations at the restaurants every night. We could text him whenever we needed something including more drinks and water in our room frig. This was definitely a nice perk to have! We had so much fun during our 5 night stay and plan on returning!

Absolute disappoin**ent! We booked presidents suite with hot tub on the balcony because we loved picture of it on *******. Unfortunately ******* took a photo of room top room, that was not available, so they gave us second floor room that was very outdated and had a small hot tub. Our room was not ready at 3pm, we checked in 1.5 hrs later only. Almost no shade at the beach. All sun beds are taken unless you want to wake up before 9am. Beach is good and water is calm. Food is very average, not 5* resort food. Wait everywhere because hotel is full to the max and they don’t have enough staff. We had Diamond package so lines were okay, but regular rooms wait for the buffers are crazy. Glad we only booked 2 nights.

The customer service was great. Everyone was helpful especially the concierge Miguel who helped make my stay very comfortable.