InterContinental Berlinに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback. I am truly sorry to read that your stay did not meet your expectations.The cleanliness issues you describe, including the condition of the coffee machine, limescale in the bathroom, and the item found in the chair, are clearly unacceptable and do not reflect our housekeeping standards. I also regret that the replacement of the coffee machine was not completed as promised during your stay.Furthermore, I am sorry that the room view did not correspond to your expectations and that you found the bedding and pillows uncomfortable. Guest comfort is of utmost importance to us, and I understand your disappointment.Please accept my sincere apologies for these shortcomings. Your comments will be reviewed with the relevant teams to ensure greater attention to detail and follow-through in the future.With kind regards, Anthony Delaby Director of Rooms

ホテルからの返信: Dear yuan9485WOW, thank you so much for this amazing feedbackWe are more than happy that you enjoyed your stay to the fullest and are looking forward welcoming you back next timeWith kind regardsLisa FlechsigGuest Experience and Reservations Manager

ホテルからの返信: Dear guest,Thank you for your feedback. I am pleased to hear that you enjoyed our breakfast buffet and its wide selection of desserts. It is also great to know that your room was clean and everything met your expectations.With kind regardsAnthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,We’re delighted to see your high rating—thank you for taking the time to share it with us. We hope to see you again in the future.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,Thank you for your high score. We’re pleased to know you had a positive stay and hope to welcome you back again.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,Thank you very much for your excellent rating. We truly appreciate your positive feedback and hope to welcome you again soon.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,We appreciate your excellent rating very much. Your support encourages us to continue delivering great experiences.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,Thank you for your great rating. We’re glad to have met your expectations and look forward to welcoming you back.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,Thank you for your high score. We’re pleased to know you had a positive stay and hope to welcome you back again.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,Thank you for sharing your rating with us. It’s wonderful to see that your stay was a positive one.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,Your high rating means a lot to us—thank you for choosing to stay with us. We hope to see you again soon.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,We’re delighted to see your high rating—thank you for taking the time to share it with us. We hope to see you again in the future.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,Your high rating means a lot to us—thank you for choosing to stay with us. We hope to see you again soon.With kind regards,Anthony DelabyDirector of Rooms

ホテルからの返信: Dear Guest,Thank you for your great rating. We’re glad to have met your expectations and look forward to welcoming you back.With kind regards,Anthony DelabyDirector of Rooms