アルコテル ジョン F ベルリン

“The location and the rooms of the hotel were very nice, but the service was at a low motel level. The service was very poor for this price. There is no refrigerator in the rooms and no room service. We booked a stay with breakfast included, but at the entrance to the breakfast room, payment is collected via a card reader for those not having breakfast, causing unnecessary delays. The hotel staff cannot answer questions other than yes or no. The staff seems either very inexperienced or very unhappy. There is a silly robot working as room service. We placed an order at midnight, and the robot woke us up at 4 in the morning to confirm the order. POOR EXPERIENCE AND SERVICE. Feel like you stay in dormitory

Khách sạn nằm vị trí rất trung tâm và khá tiện nghi. Tuy nhiên tôi rất thất vọng về thái độ phục vụ của Lễ tân. Có vẻ như anh ta kỳ thị người châu Á vì đã không tỏ ra thân thiện với chúng tôi. Tuy nhiên, các nhân viên buồng phòng và nhân viên khác thì thân thiện.