メルキュール ホテル ベルリン シティ(Mercure Hotel Berlin City)

Hotel with basic facilities for the night. stayed 3 night but checked in with a toilet that is not clean and also soap lasted only for first night. No room cleaning despite calling housekeeping and putting a sign up - staff just passed us what we requested for. Service needs huge improvement especially guy on duty on 9 Aug, 2200. We struggled with accessing our room every single time. Room key only work for one entry and we had to go down to get it validated each time we enter. Dont get me started about the inconvenience - staff’s attitude made things much worse. He didnt bother with basic greeting, making eye contact or bother explaining why such an inconvenience was caused. Instead, in a harsh manner and bad tone, said we can call if there are issues. how can we call if we are stuck outside the room? Pros: luggage storage facilities, welcome drinks.

We had great time, staff was very helpful & friendly room was neat and clean, bed sheets, pillows and duvet covers are spot less clean, overall I am pleased with service, can’t ask for more. I’ll choose same hotel next time

The hotel has a great location for trams and the underground...you are just a fair distance from most of the major points and need to consider this in advance. This is particularly important when the tubes stop running at night.

Poor wifi connection and low quality of tidiness, there are little rubbish on the floor and visible dirt in the toilet when we first entered the room.

Stadthotel mit guter Anbindung an öffentliche Verkehrsmittel. Guter Ausgangspunkt für Unternehmungen. Frühstück war in Ordnung. Die Zimmer sind sehr klein.

Staff are helpful. We printed our boarding pass free of charge. No fridge in the room, but there is movable mini fridge upon request (extra charge). Location is good, only 2 tram stops from U&S Berlin Central Station.

Mükemmel lokasyon. Temiz otel. Güleryüzlü personel.

Air-conditioned and 1 minute away from U-bahn (metro) and tram stops. Excellent location!