ソラト ホテル ベルリンの口コミ・レビュー・評判

ホテルからの返信: Tripadvisor.com でレビューをいただきありがとうございます。ご滞在の一部の要素が期待していたものではなかったことを残念に思います。ご不便をおかけして誠に申し訳ございませんが、ご了承ください。パンデミックと世界情勢により、サプライチェーンが中断されています。したがって、新しいガラス製シャワードアとしてのコンポーネントを待っています。私たちは皆、すぐに配達されることを願っています。環境保全と資源の大切な利用を考慮し、最善を尽くします。そのため、客室の完全な清掃はご滞在中 3 日に一度のみ行われます。私たちのアイデアは長年にわたりお客様の間で人気が高まり、進化し続けています。私たちはそれが良い方法であると考えており、将来再びあなたを歓迎する機会を得ることを願っています。今後のご予約につきましては直接お問い合わせください。ゾラートチームからベルリンからのご挨拶。

ホテルからの返信: Dear maryannt895, thank you for choosing to stay with us and for taking the time to share your experience. It is wonderful to read that you enjoyed all aspects of the stay and we are delighted that we fully satisfied your expectations. The team at the Sorat Hotel will look forward to welcome you back for what we are sure will be another enjoyable stay. Until then, we remain with warm regards, your Sorat Insel-Hotel Regensburg

ホテルからの返信: Dear Trip511859, many thanks for staying recently and thank you for taking the time to leave a review. We’re delighted to hear that you enjoyed our hotel's fabulous location and our breakfast offering. We apologise for the inconvenience caused by the from the neighbor's room. These loud noises are really unusual and if we had found out during your stay, we would have looked into it. In fact, we no longer offer daily room cleaning. we have decided to do so as part of our sustainability strategy. we provide this information at check-in, apparently it was not clearly communicated. We strive to provide a comfortable and enjoyable experience for all our guests, and your information means a lot to us. We will address this with our team to ensure that our recommendations meet the highest standards and provide accurate information for all our guests. We would love to have you around again in the future when it suits you the most. Warm regards, your Sorat Hotel Berlin team

ホテルからの返信: What a wonderful review to read regarding your recent stay with us here at Sorat Hotel Berlin. Dear 842catherinel, thank you so much for taking the time to share your kind words with us; we truly appreciate knowing that our team went above and beyond during your stay to make you feel like happy guests, ensuring a sensational family holiday which we can see really hit all the right expectations. We are thrilled to hear that you will recommend us and maybe you will be return again for another stay and we hope that the next one will be soon. Thanks for pointing out the glasses. But we think plastic is not so sustainable. ;) However, please don't hesitate to reach out if there's anything we can do to make your future stays even more memorable. Warm regards, your Sorat Hotel Berlin

ホテルからの返信: Dear Adamj7777, thank you for your kind words about our staff and your overall experience. We’re happy to hear you enjoyed our breakfast and WiFi. We are sorry to hear about the discomfort with the bed and the shower. If you ever stay with us again, please let us know your preference for a softer bed. We are happy to offer mattress toppers to make the bed softer if preferred. We hope to host you again soon and ensure a more comfortable visit. Warm regards, your Sorat Hotel Berlin

ホテルからの返信: Dear 188theresao, thank you for your amazing feedback. We are delighted that you enjoyed your first stay at our Sorat Hotel Berlin and our location in the heart of Berlin and near from your conference venue. It is great to read that you valued your stay with us so highly and that you had a hassle free stay. The team was extremely happy with your comments and we all look forward to welcoming you back soon. If you want to book a room with a fridge next time, that's no problem. Our pure plus rooms have a small mini kitchen with fridge and microwave. Warm regards, your Sorat Hotel Berlin team

ホテルからの返信: Thank you for your review of your stay at Sorat Hotel Berlin, dear G5823KYcathyb. We are pleased to hear you had such a positive experience with us and that you found the hotel’s location convenient during your visit. Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We all look forward to welcoming you back soon... and we are sure that we will then also find a solution with the bed. :-) Warm regards, your Sorat Hotel Berlin team

ホテルからの返信: Dear marta_gomes12, thank you for your lovely review of our hotel. We are so happy to see that you had a lovely stay with us. Great to see that our staff are the ones that make the hotel and your stay so special as well as our location. :-) Thank you also for your mention of our grab and go breakfast for free, this is a really good option for a kick start to the day. Anytime that you decide to come back to us, you have our email or just hit us up and we look forward to your reservation. Warm regards, your Sorat Hotel Berlin