Numa Boxer didn't reply between the day I booked the room and one day my arrival. But of course they took my money. The day before my arrival, they sent me a message saying that the house opening was not ready and had to be postponed for technical reasons. They offer to rent me another room in another place with 30% discount. But when i called in order to accept this offer because i was already in Berlin (coming from France), the man on the call was awful. He didn't ask for informations, i had to guess what he needed but he was not answering at all. He just let me talk, and he was just silent at the phone and just say that he will call me back. After 30 silent minutes, i called back and he just told me "I can't offer you the 30% discount and i don't have the room we talk about in the message. Please cancel your reservation (meaning I will lost my money, around 250euros), go on NUMA's website in order to book another room by your own". NEVER AGAIN, DON'T BOOK ANYTHING WITH THEM !!!!!
自動翻訳