Verified traveler
2024年3月13日
Took family for weekend here to use indoor pool, waterslides, and hot tub. On phone when called prior to coming and upon arrival, was not informed of hot tub being broken. Booked room for 4 people but only given 2 towels. When asked for additional towels, hotel staff said they were short and washing towels. I had to use my own pool towel to shower entire weekend. On second day asked for clean towels and again told hotel didn't have any clean towels. Seriously, how does a hotel not have enough towels for guests. Same issue at pool. There were hardly ever any towels. The pool area was a zoo with over 45 people at one point and no one managing slides. Teenagers were going 5 plus at a time down slides and not waiting for smaller kids to get out of way. Pools were freezing. Ants along glass area in pool and got into my bag as had to sit in floor due to lack of chairs and tables. Dated pool area needs updating. Front staff on multiple occasions blamed other staff members for issues. The guy washing towels was very friendly. In room, black stuff growing in bottom of shower and curtains ripped open. Pictures of this hotel look outdated.
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