レッド ルーフ イン プラス + & スイーツ バーミンガム - ベッセマー(Red Roof Plus+ & Suites Birmingham - Bessemer)

隣の客がうるさかった。トイレットペーパーがない。部屋半分掃除。バスルームの髪。洗面台に歯磨き粉。

ホテルはコンビニの店内のような匂いがして、暖房やエアコンが入りませんでした。非常に硬いマットレスと枕は、2か月前に**********を使用して予約しましたが、予約が見つかりませんでした。確認メールを見せたところ、親切にも直前に部屋を見つけてくれました。間違いなくここに再び滞在することはありません。

素敵なホテルですが、顧客サービス担当者は、まるで働きたくないかのように非常に厄介な気質を持っています。まったく友好的ではありません。 私たちは葬式のためにここにいるので、レイトチェックアウトをリクエストしましたが、彼の答えはノーでした。

The roof was dirty. There were no towels in the roof and guest services could not provide them since there were none available. Maintenance showed up at 9:00am knocking on door to replace A/C and housekeeping knocked several times even though I had a do not disturb sign on the door. I would not stay here again.

Room did not smell good at all, it was very damp in the room. something red and dried splattered on the wall.

This is a bare-bones facility. No hairdryer in the rooms, etc. The guy working the front desk was so hard to understand that it took 20 minutes before I could understand if they had a reservation for me, or not.

I Love this Hotel I stay here every time I come to Bessemer Alabama friendly staff clean rooms

The clerk at check in was not overly friendly and her customer service was not great. The room was clean. It was what you would expect for what you're paying. However it had containers for toiletries on the wall that they don't bother to check apparently because there was hardly any soap. And the door didnt fit well, I could see the hallway light through the side which should have been sealed. That was concerning for a woman staying by herself. I gave it a rating of okay. Not bad, but not good.

Issues with credit card reader - staff made it look like it was my fault, I did not appreciate that. Manual entry of credit card number worked fine which should be proof that nothing was wrong with my AMEX CC. That's not good customer service, this might be a reason not to use this hotel again even though it is cheaper than others.