Where do I start first the deadbolt lock was not installed properly and was loose and unsafe, the extra door lock would jam leaving us to worry we wouldn’t be able to get out Brooklyn in case of an emergency. The desk lamp did not work at all. As a matter fact it didn’t even have bulbs. The room heater did not work which is unfortunate when it was only 37° at night but they did have a room space heater, which is also unsafe because a child can touch it and get burned.
The bathroom had a dirty hand towel in the sink upon arrival, the basket that contains the coffee, condiments, hat, trash in it, and also had the individual packets in there, broken open upon arrival, the bathroom had dry wall patch work that never got painted over, when we first checked into the hotel, the front desk, receptionist actually had already checked in a person prior to me under my name so when I went to check in, apparently my clone had already checked in her excuse was both our names starting with M, so it was confusing. Maybe the issue is her wearing sunglasses at the reception desk . Yes I got pics to prove all of this . It was a horrible experience. With the name, luxurious in the hotel name, you think that certain standards would apply, but in this case, not even the minimum hotel standards were applied.
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