ノーザン ホテル(Northern Hotel)

I have stayed at this hotel multiple times in the past. Mostly on business trips. It was one of my favorite hotels out of many around the country. I stopped traveling to Billings about 4 years ago, so when I had the opportunity after all that time, I reserved the Northern. Unfortunately it has not faired well. Rooms are showing their age. Dirty, holes in the hallway walls, stains on the wallpaper, tears in lamp shades, etc. There is a parking garage next door which is convenient and supposed to be free to guests. The pass didn’t work and when I brought it up at checkout, the desk clerk said management was specific that employees were not to reimburse for the known problem. $15 a day, not a big deal, but it sealed the decision to stay somewhere else when in Billings. Sad to see, what used to be an amazing experience turned into a mismanaged property and we paid a premium to stay there.

The Northern is great for convenience of valet parking, transportation to & from airport, and the peace of mind to know your vehicle is safe with them when you're out of town. Beautiful clean hotel. Only complaint is all tv's are defaulted to fake news CNN which shows me how left they are.

As frequent patrons we stay at the Northern even when it’s more expensive. We feel that loyal customers such as ourselves should be recognized upon walking up to the desk. A system should be set up to accommodate this. Otherwise we would give the Northern 5 Star rating.

Some ass thought it was funny to bang on our door at 12:30am and wake us from a dead sleep. Also late night dinner will not happen.

Beautiful, classy, well redone Hotel from 1909! Great location downtown Billings with short shuttle ride to airport.

The rooms are updated and feel special. The staff was extremely helpful and friendly.

This is our hotel of choice when visiting family, however, you need to update some things. The shower heads do not adjust very well; when you do get that sweet spot-not freezing or scalding, there is no pressure. Your pillows are lumpy and too thick. The mattresses are starting to have the roll to the middle effect but are comfortable.(Room 708) I know there were signs on the elevators BUT they are so slow!!! It was everyone's complaint coming in and out. On the positive, staff is very friendly, very nice gift shop, convenient to shops and eateries, rooms are designed well, staff is accommodating to special request like needing a fridge etc., and large covered parking.

Hotel was amazing, clean, friendly employees, excellent food. It was really nice to have such a professional team!

The front desk was very good. The bed and shower were very good. Things went sideways for me with the airport shuttle . I called for a pickup and was told the driver was on his way to pick up a pilot but he would be there soon. I waited and saw the shuttle suburban. Two pilots were loading their luggage so I asked if I could put mine in too and was told no but he would be right back. So 3 empty seats drove away leaving me in 32 degree weather waiting for a shuttle that just left. I’ve been to a couple county fairs in my life and I know a suburban will hold two pilots luggage and one more carry on. When the driver dropped me off his body language acted like it was time for a tip. If he is not too stupid he will not leave the next passenger out in the cold.